They were mad at the other provider before they switched to us - so who knows?
By the time she got to me she had already aggravated the installer, the field service manager, the customer service manager, the billing manager, and the operations manager. Given there was little chance I could make her happy I figured it was better to make 5 other people happy. She might not have been happy with the result, but everybody else was. Mark > On Aug 15, 2022, at 1:49 PM, Chuck McCown via AF <[email protected]> wrote: > > Did she get service from some other provider? > > From: Mark Radabaugh <> > Sent: Monday, August 15, 2022 11:40 AM > To: AnimalFarm Microwave Users Group <> > Subject: Re: [AFMUG] Release of Liability Review > > Nope. > > > >> On Aug 15, 2022, at 12:19 PM, Chuck McCown via AF <[email protected] <>> wrote: >> >> Did she ever capitulate? >> >> >> From: Mark Radabaugh <> >> Sent: Monday, August 15, 2022 7:05 AM >> To: AnimalFarm Microwave Users Group <> >> Subject: Re: [AFMUG] Release of Liability Review >> >> Same. Customer refused to sign the service agreement after the install. >> She was kind of pissed off when we went back and picked up the equipment. >> Oh well. >> >> Mark >> >> >> >>> On Aug 14, 2022, at 6:16 PM, Bill Prince <[email protected] <>> wrote: >>> >>> >>> I don't know about that. We've had people who requested service, and then >>> refused to sign our service agreement. No signy. No servicey. Our service >>> agreement was pretty short and simple. >>> >>> -- >>> bp >>> part15sbs{at}gmail{dot}com >>> >>> >>> On Sun, Aug 14, 2022 at 1:01 PM Josh Luthman <[email protected] >>> <>> wrote: >>> You guys might not sign it, but a homeowner wanting fiber has the choice of >>> a) no fiber or b) sign it....they're going to sign it. >>> >>> On Sun, Aug 14, 2022 at 12:10 AM Steve Jones <[email protected] <>> >>> wrote: >>> That had like an 8 or 9 dollar price tag? >>> >>> On Sat, Aug 13, 2022, 9:41 PM Chuck McCown via AF <[email protected] <>> >>> wrote: >>> They didn’t call for a locate prior to drilling. Scuba divers had to dive >>> inside the pipe and weld on a patch from the inside. Quite the ordeal. >>> Good thing we had good insurance. >>> >>> >>> >>> From: Steve Jones <> >>> Sent: Saturday, August 13, 2022 8:25 PM >>> To: AnimalFarm Microwave Users Group <> >>> Subject: Re: [AFMUG] Release of Liability Review >>> >>> Ouch >>> >>> On Sat, Aug 13, 2022, 8:09 PM Chuck McCown via AF <[email protected] <>> >>> wrote: >>> One of them was 48” I think and washed out a railroad track... And it was >>> our fault... >>> >>> From: Chuck McCown via AF <> >>> Sent: Saturday, August 13, 2022 5:00 PM >>> To: AnimalFarm Microwave Users Group <> >>> Cc: Chuck McCown <> >>> Subject: Re: [AFMUG] Release of Liability Review >>> >>> I have repaired tons of stuff, bought trees, bought sod, whatever it takes >>> to make the landowner happy. Not really their fault either if they don’t >>> know it is there. Just the cost of doing business. GL takes care of >>> hitting the city water main and washing it all into someone’s basement etc. >>> My crews have hit 4 city water mains and it is no picnic. 2 of them were >>> our fault. >>> >>> From: Steve Jones <> >>> Sent: Saturday, August 13, 2022 3:32 PM >>> To: AnimalFarm Microwave Users Group <> >>> Subject: Re: [AFMUG] Release of Liability Review >>> >>> When the attorney feeds back I may update the erosion control. But I'm no >>> taking liability for somebody who chooses not to water. Even if I put sod >>> down it still needs water. I can the soil back in a condition conducive to >>> root growth, but I cant control what the landowner does. >>> I'll add a link to the JULIE website so customer can see what my >>> responsibilities are there. I do think adding that the customer may need to >>> expose their own things that's a good idea. >>> Will be waiting on the attorney for the what I will do's since that can >>> open a whole lot of liabilities. >>> I've read through a bunch of them and they range from pristine restoration >>> all the way to fuck you, pay me. >>> I just dont want to hit some leech field tie in and have to pay for that. >>> I carry more insurance than I need but I prefer to not use it. Most >>> everything I can locate with the utiliguard, and I can repair most anything >>> I hit unknowingly. >>> An example is a nearby guy knicked an unknown LP run to a garage. It leaked >>> half a full tank and he had to pay for it out of pocket. I'd pay it too, I >>> just dont want to be obligated to. >>> >>> On Sat, Aug 13, 2022, 12:30 PM Chris Fabien <[email protected] <>> wrote: >>> I wouldn't sign either if I were a homeowner. I think you need to more >>> clearly define what you will and won't do, and what you can and cannot >>> reasonably avoid. For example, you can reasonably avoid a private >>> power run to an out building if the homeowner discloses it's >>> existence, you should have equipment to locate the exact path/depth. >>> Other things that are not locatable, what we do is put the >>> responsibility on the homeowner to locate & expose. We typically have >>> to do this for drainage lines, dog fence wires etc. And you definitely >>> do want a disclaimer of liability for hitting something that was not >>> disclosed and you would have no way to know of it's existence. >>> Whether that disclaimer would stand up in court is another issue. I >>> also think telling the homeowner they are responsible for future >>> erosion control is going too far, your crew should be doing enough >>> restoration to stabilize the ground and get grass growing again. >>> >>> >>> On Sat, Aug 13, 2022 at 11:15 AM Steve Jones <[email protected] <>> >>> wrote: >>> > >>> > You guys who do this want to review this and tell me what im missing. Ive >>> > sent it to the attorney for review but shes more an estate attorney, so >>> > may be that there are some gotchas im missing. I dont like that its 2 >>> > pages, but I like liability even less. >>> > This is more for residential, small commercial and WISP/FISP work . I >>> > assume if I get into a bigger drill and bigger work, those contracts will >>> > address all that. >>> > >>> > Thanks in advance >>> > -- >>> > AF mailing list >>> > [email protected] <> >>> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> > <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> >>> >>> -- >>> AF mailing list >>> [email protected] <> >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> >>> >>> -- >>> AF mailing list >>> [email protected] <> >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> >>> >>> >>> -- >>> AF mailing list >>> [email protected] <> >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> >>> >>> -- >>> AF mailing list >>> [email protected] <> >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> >>> >>> -- >>> AF mailing list >>> [email protected] <> >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> >>> >>> -- >>> AF mailing list >>> [email protected] <> >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> >>> -- >>> AF mailing list >>> [email protected] <> >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> >>> -- >>> AF mailing list >>> [email protected] <> >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> >>> -- >>> AF mailing list >>> [email protected] <> >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> >> >> >> >> -- >> AF mailing list >> [email protected] <> >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> -- >> AF mailing list >> [email protected] <> >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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