He has to prove there's an issue. If he sends you pingplotter or MTR data showing an issue that starts inside your network and continue to the final destination IP, then you can look further. If he's just complaining generally with no proof, tell him you need evidence before you can troubleshoot further. Send him info on how to provide that to you. Pingplotter with a 1 second resolution is a great way to monitor for issues like latency spikes or packetloss.
Also make sure the obvious things are covered like being hardwired with NO wifi anywhere in the path of the console or PC he's using for gaming. Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook <http://www.facebook.com/minnesotawifi> On Thu, Jun 12, 2025, 7:47 PM Adam Moffett <[email protected]> wrote: > If the labor to support this person is greater than their monthly payment > then you might have to disinvite him. Tell him that you can't find an > issue, but obviously the network is not meeting his needs and he should > cable instead. > > -Adam > > ------------------------------ > *From:* AF <[email protected]> on behalf of Mark - Myakka > Technologies via AF <[email protected]> > *Sent:* Thursday, June 12, 2025 7:46 PM > *To:* [email protected] <[email protected]> > *Cc:* Mark - Myakka Technologies <[email protected]> > *Subject:* [AFMUG] What to do with professional Gamer > > We have a professional gamer/streamer as a customer. I get calls from him > on a regular basis that he is having network issues. It has gotten to the > point where I just don't call him back. I don't have the time or desire to > try to track down why his twich feed randomly has an issue. Usually it is > during the day being this is his "Job", so the load on the network is very > light. I have no doubt that he is having issues and I have explained that > our system is a small part of the Internet and there could be issues that I > have no control over or can diagnose. Not to mention general issues that > he may have with his equipment. > > > We are up to 4000 customers on our fiber network, so I'm sure there are > others streaming and gaming on a regular basis that I never hear from. It > just seems to be this one guy busting my balls every few weeks. > > Anyone have any better way of handling this. It is getting to the point I > may go all out "Steve" on him. > > -- > > Thanks, > Mark mailto:[email protected] <[email protected]> > > Myakka Communications > www.Myakka.com > > Serving Manatee and Sarasota Counties with High-Speed Internet for over 20 > years > > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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