Quote him a DIA if he wants any sort of guaranteed service, otherwise I am sure he's on a "best effort" service plan right? Just explain once and leave it at that.
On Thu, Jun 12, 2025 at 10:13 PM Darin Steffl <[email protected]> wrote: > > He has to prove there's an issue. If he sends you pingplotter or MTR data > showing an issue that starts inside your network and continue to the final > destination IP, then you can look further. If he's just complaining generally > with no proof, tell him you need evidence before you can troubleshoot > further. Send him info on how to provide that to you. Pingplotter with a 1 > second resolution is a great way to monitor for issues like latency spikes or > packetloss. > > Also make sure the obvious things are covered like being hardwired with NO > wifi anywhere in the path of the console or PC he's using for gaming. > > > > Darin Steffl > Minnesota WiFi > www.mnwifi.com > 507-634-WiFi > Like us on Facebook > > On Thu, Jun 12, 2025, 7:47 PM Adam Moffett <[email protected]> wrote: >> >> If the labor to support this person is greater than their monthly payment >> then you might have to disinvite him. Tell him that you can't find an >> issue, but obviously the network is not meeting his needs and he should >> cable instead. >> >> -Adam >> >> ________________________________ >> From: AF <[email protected]> on behalf of Mark - Myakka Technologies >> via AF <[email protected]> >> Sent: Thursday, June 12, 2025 7:46 PM >> To: [email protected] <[email protected]> >> Cc: Mark - Myakka Technologies <[email protected]> >> Subject: [AFMUG] What to do with professional Gamer >> >> We have a professional gamer/streamer as a customer. I get calls from him >> on a regular basis that he is having network issues. It has gotten to the >> point where I just don't call him back. I don't have the time or desire to >> try to track down why his twich feed randomly has an issue. Usually it is >> during the day being this is his "Job", so the load on the network is very >> light. I have no doubt that he is having issues and I have explained that >> our system is a small part of the Internet and there could be issues that I >> have no control over or can diagnose. Not to mention general issues that he >> may have with his equipment. >> >> >> We are up to 4000 customers on our fiber network, so I'm sure there are >> others streaming and gaming on a regular basis that I never hear from. It >> just seems to be this one guy busting my balls every few weeks. >> >> Anyone have any better way of handling this. It is getting to the point I >> may go all out "Steve" on him. >> >> -- >> >> Thanks, >> Mark mailto:[email protected] >> >> Myakka Communications >> www.Myakka.com >> >> Serving Manatee and Sarasota Counties with High-Speed Internet for over 20 >> years >> >> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
