What about linking lack of paperwork to performance review and raises? Tushar
> On Oct 29, 2014, at 6:09 PM, "Hass, Douglas A. via Af" <[email protected]> wrote: > > > > Remember, not turning in paperwork is a disciplinary issue, not a > compensation issue. No matter if your employee does a good job, a bad job, > turns in all of his paperwork, or turns in absolutely no paperwork, you still > MUST pay him for all hours he works. You can discipline him, but even having > a "no paperwork, no pay" policy on the books is going to be unlawful and can > be grounds for a very costly to defend wage and hour lawsuit. Even if you > have never actually enforced this, good luck proving that if your policy and > your public pronouncements suggest otherwise! > > > > I am happy to talk with any of you off list about alternatives to messing > with paychecks that can legally incentivize employees to do their jobs. > > > > ------ Original message ------ > From: CBB - Jay Fuller via Af > Date: 10/29/2014 6:02 PM > To: [email protected]; > Subject:Re: [AFMUG] Field Paperwork > > > We have a three part work order form. Installer keeps a copy, office keeps a > copy, office keeps a copy. > Basically without this form the installer isn't paid for those hours (not > that we've ever had to fight it) > ----- Original Message ----- > From: Ben Royer via Af <mailto:[email protected]> > To: [email protected] <mailto:[email protected]> > Sent: Wednesday, October 29, 2014 1:51 PM > Subject: Re: [AFMUG] Field Paperwork > > Excellent feedback from everyone, I greatly appreciate it. The concept of the > quick PDF is nice, as well as the Google Drive folders. Our agreement is only > a couple pages, the install work order is a couple pages as well, but nothing > to consuming for someone to read through and then have an email of it. Thanks > again for the feedback. > > Thank you, > Ben Royer, Operations Supervisor > Royell Communications, Inc. > 217-965-3699 www.royell.net > > From: That One Guy via Af <mailto:[email protected]> > Sent: Wednesday, October 29, 2014 1:41 PM > To: [email protected] <mailto:[email protected]> > Subject: Re: [AFMUG] Field Paperwork > > we normally get ours signed ahead of time > We used to have a customer sign off form, but when they did get filled out > they rarely made it back to the shop > We are looking at options through powercode to get customer signatures, even > if its just a tablet upload as a file. > > I dont know why people are so against getting their contracts signed ahead of > time as part of the sign up for service, just have part of the terms void the > contract if its an unsuccessful installation. > > On Wed, Oct 29, 2014 at 1:36 PM, Ken Hohhof via Af > <[email protected]<mailto:[email protected]>> wrote: > I remember an AT&T U-Verse installer finishing the job and then wanting me to > sign a 7 page agreement on his iPad. He stood there killing time for 154 > minutes while I read the agreement. Apparently they count on people not > reading what they sign. Also it seems like the time to get it signed was > BEFORE he did the work. > > So my recommendation is to either keep your agreement to 1 page, or provide a > copy to the customer ahead of time, or to read while the installer is working > (this also gives the customer something to do other than nitpicking your > install work). It's a waste of time to have your installer stand there while > the customer reads a long agreement. > > > > -----Original Message----- From: Jason Pond via Af > Sent: Wednesday, October 29, 2014 12:15 PM > To: [email protected]<mailto:[email protected]> > Subject: Re: [AFMUG] Field Paperwork > > > So the going paperless is way easier than you think. > > Buy a signature pad like a Topaz Sig Lite (usb) send with installer. > Your contract is probably already in PDF form. Create Information > boxes and add a signature field. This can be done with Acrobat reader > I think. They save on the computer have installer download or e-mail > them in at the end of the day. The installer can even e-mail a copy > to the customer right there while they are still onsite. (two things > good about that. You know you have the right e-mail address and the > installer knows that the internet is working). > > If the customer wants a signed copy they can have one e-mailed to them > at the end of the day after the installer gets back to the office. > > No matter what you do an in-vehicle printer will be problematic > forever they were not designed for that environment. (cheaper in the > long run to go paperless sooner than later)... > > Sincerely, > > Jason Pond > > On Wed, Oct 29, 2014 at 10:43 AM, Ben Royer via Af > <[email protected]<mailto:[email protected]>> wrote: > Quick poll question... For those of you still using paper in the field for > your technicians to have customers sign, do you use printers in the > vehicles? If yes to that question, which printer do you recommend? We use a > basic HP Deskjet scanner/copier/printer, so the client can sign the > paperwork and then we can make a copy for them in the field. However, they > are not very durable to the every day use of our field techs. I’ve even had > them brought in because they are jammed and we find things like a mustard > packet inside them. Now, the obvious go paperless argument is null at this > point as we are putting a plan in place to get there someday, but until > then, what would you all recommend for paperwork printing in the field? > > Thank you, > Ben Royer, Operations Supervisor > Royell Communications, Inc. > 217-965-3699<tel:217-965-3699> www.royell.net <<http://www.royell.net>> > > > > > > -- > All parts should go together without forcing. You must remember that the > parts you are reassembling were disassembled by you. Therefore, if you can't > get them together again, there must be a reason. By all means, do not use a > hammer. -- IBM maintenance manual, 1925 > > > Douglas A. 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