I want to add the "get your router off the floor" thing from the D link video. That is good advice.

-----Original Message----- From: Sterling Jacobson via Af
Sent: Monday, December 15, 2014 2:36 PM
To: [email protected]
Subject: Re: [AFMUG] Wireless router internet help video?

Very, very good content!
Well done!

I think I'll share that around to our 'neighbors' in Saratoga Springs.

I also think we should adapt this into a general version using one of those 'drawing' methods.

Anyone want to help fund a new generalized version we all can use?



-----Original Message-----
From: Af [mailto:[email protected]] On Behalf Of Chuck McCown via Af
Sent: Monday, December 15, 2014 1:27 PM
To: [email protected]
Subject: Re: [AFMUG] Wireless router internet help video?

Here is one I did:
https://www.youtube.com/watch?v=Cp4nKu4SaIs&feature=youtu.be

-----Original Message-----
From: Sterling Jacobson via Af
Sent: Monday, December 15, 2014 12:49 PM
To: '[email protected]'
Subject: [AFMUG] Wireless router internet help video?

https://www.youtube.com/watch?v=tOdOBVKenzQ

Just got another support ticket complaining of crappy to no internet for 10 days...

Response to my queries of specifics:

"we are wireless. The fastest we've seen in the last two weeks is about 30 mbps up or down. Sometimes it's so weak, I can't even test it. I reset our router several times... It's always slow, but sometimes our devices can't even open pages because it's so slow or even dead for a few minutes."

It's the same old "my internet hasn't worked for days" problem that isn't our problem.

Does anyone have a better video/solution than this one, for explaining to customers your 'wireless router' sucks problem?


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