You can also do a per call plan. Just depends on your business. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Dec 24, 2014 10:52 PM, "Jeremy via Af" <[email protected]> wrote:
> Serverplus charges you per customer...more if you want them to do sales. > I highly doubt they would help a customer move their taskbar back to the > bottom from the right side of their screen. pccare or whatever would, but > it costs the customer like ten bucks a month for a 'just in case' service. > We just determine that it is not our problem and refer them to the > manufacturer or offer a $44.95 service call to come out and help them. > When we ask for the scheduling they usually say they'll just figure it out. > > On Wed, Dec 24, 2014 at 8:15 PM, CBB - Jay Fuller via Af <[email protected]> > wrote: > >> >> thats why i love reverse DHCP based on MAC. Tell us you have a new >> router, check the bridge table on the SM and update the mac. >> Additionally, a lot of people NAT the sms. Early days we had trouble with >> that and i've just never liked it... >> >> >> ----- Original Message ----- >> *From:* Philip Rankin via Af <[email protected]> >> *To:* af <[email protected]> >> *Sent:* Wednesday, December 24, 2014 4:50 PM >> *Subject:* Re: [AFMUG] cheap computer phone support >> >> The first thing the manufacturer does is tell the customer to hard reset >> their router. If you use pppoe like we do, then someone has to re-setup >> the pppoe information. You are FAR better off to simply handle your >> customer computer problems yourself and charge a lot for the work! IMHO! >> >> On Wed, Dec 24, 2014 at 2:34 PM, Ken Hohhof via Af <[email protected]> wrote: >> >>> That doesn't quite look like the answer. >>> >>> Maybe one approach is to push these people to call the manufacturer. I >>> see that Linksys, Netgear, Belkin, DLink all have paid support after 30 >>> days. Dell has paid support. Apple has Applecare. HP has SmartFriend >>> which seems to cover a wide variety of problems and non HP computers, maybe >>> that's where I should send them: >>> >>> https://h30617.www3.hp.com/HP/subscription-services/index.asp >>> >>> >>> -----Original Message----- From: Tyler Treat via Af >>> Sent: Wednesday, December 24, 2014 1:40 PM >>> To: [email protected] >>> Subject: Re: [AFMUG] cheap computer phone support >>> >>> Is securitycoverage.com still relevant? DTNSpeednet used to push it. >>> >>> ___________________________ >>> Mangled by my iPhone. >>> ___________________________ >>> >>> Tyler Treat >>> Corn Belt Technologies, Inc. >>> >>> [email protected] >>> ___________________________ >>> >>> >>> On Dec 24, 2014, at 1:22 PM, Ken Hohhof via Af <[email protected]> wrote: >>>> >>>> Is there a service out there? For stuff that's clearly not our problem? >>>> >>>> I'm trying to take a firmer stance about not spending an hour on the >>>> phone walking someone through fixing their computer or router, because they >>>> are too lazy to Google it or use the manufacturer's website, or haven't a >>>> clue when it comes to computers. >>>> >>>> I give them the number for a computer shop, but often they say I can't >>>> pay $100 to have someone fix my computer or router or printer or smart TV. >>>> My business is at the size where I'm not big enough to make computer repair >>>> a profit center, but if I keep doing this stuff for free, I'm going to have >>>> to hire someone to do it, and that's not a cost I can absorb. >>>> >>>> Is there a place maybe with call centers in India that will do this for >>>> less? I know the telcos offer this service for a monthly fee, and I assume >>>> they are outsourcing it. Note that I'm not talking about phone support for >>>> Internet problems. >>>> >>>> Oh, and kudos to Apple for fixing the NTP vulnerability without asking >>>> permission. I can't believe the media is portraying this in a negative >>>> light. I'm tired of people who don't keep their computers and routers and >>>> other devices updated. Do people drive their cars until the engine freezes >>>> up because they are too lazy or cheap or clueless to get the oil changed? >>>> I suppose some do. Maybe we need the government to come do all these >>>> things for us. >>>> >>>> >>> >> >> >> -- >> Philip J. Rankin >> Wireless Telecommunications Services >> PO Box 24 >> Pittsburg, KS 66762 >> >> >
