The first thing the manufacturer does is tell the customer to hard reset their router. If you use pppoe like we do, then someone has to re-setup the pppoe information. You are FAR better off to simply handle your customer computer problems yourself and charge a lot for the work! IMHO!
On Wed, Dec 24, 2014 at 2:34 PM, Ken Hohhof via Af <[email protected]> wrote: > That doesn't quite look like the answer. > > Maybe one approach is to push these people to call the manufacturer. I > see that Linksys, Netgear, Belkin, DLink all have paid support after 30 > days. Dell has paid support. Apple has Applecare. HP has SmartFriend > which seems to cover a wide variety of problems and non HP computers, maybe > that's where I should send them: > > https://h30617.www3.hp.com/HP/subscription-services/index.asp > > > -----Original Message----- From: Tyler Treat via Af > Sent: Wednesday, December 24, 2014 1:40 PM > To: [email protected] > Subject: Re: [AFMUG] cheap computer phone support > > Is securitycoverage.com still relevant? DTNSpeednet used to push it. > > ___________________________ > Mangled by my iPhone. > ___________________________ > > Tyler Treat > Corn Belt Technologies, Inc. > > [email protected] > ___________________________ > > > On Dec 24, 2014, at 1:22 PM, Ken Hohhof via Af <[email protected]> wrote: >> >> Is there a service out there? For stuff that's clearly not our problem? >> >> I'm trying to take a firmer stance about not spending an hour on the >> phone walking someone through fixing their computer or router, because they >> are too lazy to Google it or use the manufacturer's website, or haven't a >> clue when it comes to computers. >> >> I give them the number for a computer shop, but often they say I can't >> pay $100 to have someone fix my computer or router or printer or smart TV. >> My business is at the size where I'm not big enough to make computer repair >> a profit center, but if I keep doing this stuff for free, I'm going to have >> to hire someone to do it, and that's not a cost I can absorb. >> >> Is there a place maybe with call centers in India that will do this for >> less? I know the telcos offer this service for a monthly fee, and I assume >> they are outsourcing it. Note that I'm not talking about phone support for >> Internet problems. >> >> Oh, and kudos to Apple for fixing the NTP vulnerability without asking >> permission. I can't believe the media is portraying this in a negative >> light. I'm tired of people who don't keep their computers and routers and >> other devices updated. Do people drive their cars until the engine freezes >> up because they are too lazy or cheap or clueless to get the oil changed? >> I suppose some do. Maybe we need the government to come do all these >> things for us. >> >> > -- Philip J. Rankin Wireless Telecommunications Services PO Box 24 Pittsburg, KS 66762
