thats why i love reverse DHCP based on MAC. Tell us you have a new router, check the bridge table on the SM and update the mac. Additionally, a lot of people NAT the sms. Early days we had trouble with that and i've just never liked it...
----- Original Message ----- From: Philip Rankin via Af To: af Sent: Wednesday, December 24, 2014 4:50 PM Subject: Re: [AFMUG] cheap computer phone support The first thing the manufacturer does is tell the customer to hard reset their router. If you use pppoe like we do, then someone has to re-setup the pppoe information. You are FAR better off to simply handle your customer computer problems yourself and charge a lot for the work! IMHO! On Wed, Dec 24, 2014 at 2:34 PM, Ken Hohhof via Af <[email protected]> wrote: That doesn't quite look like the answer. Maybe one approach is to push these people to call the manufacturer. I see that Linksys, Netgear, Belkin, DLink all have paid support after 30 days. Dell has paid support. Apple has Applecare. HP has SmartFriend which seems to cover a wide variety of problems and non HP computers, maybe that's where I should send them: https://h30617.www3.hp.com/HP/subscription-services/index.asp -----Original Message----- From: Tyler Treat via Af Sent: Wednesday, December 24, 2014 1:40 PM To: [email protected] Subject: Re: [AFMUG] cheap computer phone support Is securitycoverage.com still relevant? DTNSpeednet used to push it. ___________________________ Mangled by my iPhone. ___________________________ Tyler Treat Corn Belt Technologies, Inc. [email protected] ___________________________ On Dec 24, 2014, at 1:22 PM, Ken Hohhof via Af <[email protected]> wrote: Is there a service out there? For stuff that's clearly not our problem? I'm trying to take a firmer stance about not spending an hour on the phone walking someone through fixing their computer or router, because they are too lazy to Google it or use the manufacturer's website, or haven't a clue when it comes to computers. I give them the number for a computer shop, but often they say I can't pay $100 to have someone fix my computer or router or printer or smart TV. My business is at the size where I'm not big enough to make computer repair a profit center, but if I keep doing this stuff for free, I'm going to have to hire someone to do it, and that's not a cost I can absorb. Is there a place maybe with call centers in India that will do this for less? I know the telcos offer this service for a monthly fee, and I assume they are outsourcing it. Note that I'm not talking about phone support for Internet problems. Oh, and kudos to Apple for fixing the NTP vulnerability without asking permission. I can't believe the media is portraying this in a negative light. I'm tired of people who don't keep their computers and routers and other devices updated. Do people drive their cars until the engine freezes up because they are too lazy or cheap or clueless to get the oil changed? I suppose some do. Maybe we need the government to come do all these things for us. -- Philip J. Rankin Wireless Telecommunications Services PO Box 24 Pittsburg, KS 66762
