Similar concept at company I used to work for …
All service calls were billable @ $85/hr if I recall the right rate. Customer had to acknowledge the charge before a truck would roll. Minimum 1 hour however due to wide range of travel distances for customers. Customer’s were told however that if it was equipment issue that were was no charge (the company owned all radios/antennas – not customer) From: Af [mailto:[email protected]] On Behalf Of Josh Reynolds Sent: Friday, May 22, 2015 1:35 AM To: [email protected]; Adam Moffett Subject: Re: [AFMUG] charging for service calls If our service is down and its our fault, we fix it. If we show up on site and the cable is plugged into the wrong port on the POE, or they cut the cable, moved the antenna, etc... Its $65/hr, 1/2 hr minimum. We don't fix computers, that takes time away from installs which is recurring monthly revenue. On May 21, 2015 9:30:46 PM AKDT, Adam Moffett <[email protected] <mailto:[email protected]> > wrote: There have been some discussions at the office recently on this topic. One camp feels that the default action should be to charge for all service calls, and make an exception if necessary. The other camp feels that we should reserve the right to charge for a service call, but we should only do so if the problem is somehow the customer's fault (like hitting the cable with the weed whacker). The discussion in our office is only about fixing internet service by the way, not about fixing computers or other customer equipment. I was wondering what the peanut gallery thinks today. -- Sent from my Android device with K-9 Mail. Please excuse my brevity.
