Half price sale?
From: Af [mailto:[email protected]] On Behalf Of Jaime Solorza Sent: Friday, May 22, 2015 8:20 AM To: Animal Farm Subject: Re: [AFMUG] charging for service calls I am billing you guys a consulting fee of 100.00 an hour just to read this. Jaime Solorza On May 22, 2015 4:23 AM, "Shayne Lebrun" <[email protected] <mailto:[email protected]> > wrote: If all service calls are chargable, but you waive where it's your fault, or otherwise indicated, you're an awesome business doing right by your customers. If you roll for free, then charge when you find the customer's been using the radio for target practice, you're a greedy bastard who's out to squeeze every last penny out of innocent, hard-working regular folk, who just made a simple mistake, aren't smart with all that computer stuff, and didn't realize that electronic equipment works best without holes in it, and shouldn't be punished because YOU didn't explain that to them. -----Original Message----- From: Af [mailto:[email protected] <mailto:[email protected]> ] On Behalf Of Adam Moffett Sent: Friday, May 22, 2015 1:31 AM To: [email protected] <mailto:[email protected]> Subject: [AFMUG] charging for service calls There have been some discussions at the office recently on this topic. One camp feels that the default action should be to charge for all service calls, and make an exception if necessary. The other camp feels that we should reserve the right to charge for a service call, but we should only do so if the problem is somehow the customer's fault (like hitting the cable with the weed whacker). The discussion in our office is only about fixing internet service by the way, not about fixing computers or other customer equipment. I was wondering what the peanut gallery thinks today.
