I am billing you guys a consulting fee of 100.00 an hour just to read this.
Jaime Solorza On May 22, 2015 4:23 AM, "Shayne Lebrun" <[email protected]> wrote: > If all service calls are chargable, but you waive where it's your fault, > or otherwise indicated, you're an awesome business doing right by your > customers. > > If you roll for free, then charge when you find the customer's been using > the radio for target practice, you're a greedy bastard who's out to squeeze > every last penny out of innocent, hard-working regular folk, who just made > a simple mistake, aren't smart with all that computer stuff, and didn't > realize that electronic equipment works best without holes in it, and > shouldn't be punished because YOU didn't explain that to them. > > -----Original Message----- > From: Af [mailto:[email protected]] On Behalf Of Adam Moffett > Sent: Friday, May 22, 2015 1:31 AM > To: [email protected] > Subject: [AFMUG] charging for service calls > > There have been some discussions at the office recently on this topic. > One camp feels that the default action should be to charge for all service > calls, and make an exception if necessary. The other camp feels that we > should reserve the right to charge for a service call, but we should only > do so if the problem is somehow the customer's fault (like hitting the > cable with the weed whacker). The discussion in our office is only about > fixing internet service by the way, not about fixing computers or other > customer equipment. > > I was wondering what the peanut gallery thinks today. > >
