Six times a day will get their attention... unless it's broken in which case you're just pissing into the wind.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: "George Skorup" <[email protected]> To: [email protected] Sent: Monday, August 10, 2015 6:22:59 PM Subject: Re: [AFMUG] Who's responsible for RMAs at Cambium? I filled out the support case form last week for these 450 SMs with calibration/ADI failures. No response. Would be nice to know when I can resubmit and get these radios RMA'd. On 8/10/2015 5:23 PM, Nate Burke wrote: I filled out the RMA Form earlier today, but haven't heard anything yet. Maybe I'll refill it out tomorrow if there is no reply. Usually I was at least getting a call or email the same day. Nate On 8/10/2015 4:49 PM, Brian Meredith wrote: <blockquote> Wish I knew as well. Form is broken, sent an e-mail to [email protected] , they tell me to use the form, I say it's broken, now radio silence. This is one area of Cambium which is has seen little improvement (and, if anything, a regression) from their Motorola days. On Mon, Aug 10, 2015 at 12:16 PM, Josh Luthman < [email protected] > wrote: <blockquote> I hate not getting any kind of a response after filling that god awful form. At the very least an automated answer if you guys are SO determined to use it. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 </blockquote> </blockquote>
