I'm pretty sure it would be better NOT to get something back in that case. On Mon, Aug 10, 2015 at 6:29 PM, Ken Hohhof <[email protected]> wrote:
> At least pissing into the wind, you get something back. > > *From:* Mike Hammett <[email protected]> > *Sent:* Monday, August 10, 2015 6:26 PM > *To:* [email protected] > *Subject:* Re: [AFMUG] Who's responsible for RMAs at Cambium? > > Six times a day will get their attention... unless it's broken in which > case you're just pissing into the wind. > > > > ----- > Mike Hammett > Intelligent Computing Solutions > http://www.ics-il.com > > <https://www.facebook.com/ICSIL> > <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> > <https://www.linkedin.com/company/intelligent-computing-solutions> > <https://twitter.com/ICSIL> > > Midwest Internet Exchange > http://www.midwest-ix.com > > <https://www.facebook.com/mdwestix> > <https://www.linkedin.com/company/midwest-internet-exchange> > <https://twitter.com/mdwestix> > ------------------------------ > *From: *"George Skorup" <[email protected]> > *To: *[email protected] > *Sent: *Monday, August 10, 2015 6:22:59 PM > *Subject: *Re: [AFMUG] Who's responsible for RMAs at Cambium? > > I filled out the support case form last week for these 450 SMs with > calibration/ADI failures. No response. Would be nice to know when I can > resubmit and get these radios RMA'd. > > On 8/10/2015 5:23 PM, Nate Burke wrote: > > I filled out the RMA Form earlier today, but haven't heard anything yet. > Maybe I'll refill it out tomorrow if there is no reply. Usually I was at > least getting a call or email the same day. > > Nate > > On 8/10/2015 4:49 PM, Brian Meredith wrote: > > Wish I knew as well. Form is broken, sent an e-mail to > [email protected], they tell me to use the form, I say it's broken, > now radio silence. > > This is one area of Cambium which is has seen little improvement (and, if > anything, a regression) from their Motorola days. > > > > On Mon, Aug 10, 2015 at 12:16 PM, Josh Luthman < > [email protected]> wrote: > >> I hate not getting any kind of a response after filling that god awful >> form. At the very least an automated answer if you guys are SO determined >> to use it. >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> > > > > > >
