Nope, gotta send one to get one.

On 8/13/2015 5:37 PM, Josh Luthman wrote:

O.o can I buy refurbs without a new one?

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Aug 13, 2015 6:36 PM, "Ben Moore" <[email protected] <mailto:[email protected]>> wrote:

    No, it is flat fee.  Some may not be able to be repaired
    (lighting, etc...).  I believe cost is $400, but you can confirm
    with support.  There may be others out there that will do for less
    (for smaller repairs), so you could definitely look around.

    Thanks,
    Ben

    On Thu, Aug 13, 2015 at 4:30 PM, Nate Burke <[email protected]
    <mailto:[email protected]>> wrote:

        So is the pricing dependent on what is wrong?  Like a bad RJ45
        port with no other issues would be less than say the RF is
        Fried, or took a lightening strike?


        On 8/13/2015 5:26 PM, Ben Moore wrote:
        I would contact support to get details, but basically you are
        not getting back your same unit.  You get a refurbished unit
        and then your unit is repaired and put back in refurbished
        stock (there may be more to it than this...but this is basics
        ;)).

        On Thu, Aug 13, 2015 at 4:16 PM, Josh Luthman
        <[email protected]
        <mailto:[email protected]>> wrote:

            So you decided to do it!  Can you share the price
            publicly or is it a case by case basis?


            Josh Luthman
            Office: 937-552-2340 <tel:937-552-2340>
            Direct: 937-552-2343 <tel:937-552-2343>
            1100 Wayne St
            Suite 1337
            Troy, OH 45373

            On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore
            <[email protected] <mailto:[email protected]>> wrote:

                Nice Josh...We actually did more than think about it...

                Hi Nate -

                Go ahead and contact support and they will get you
                details on getting refurbished unit going.

                Thanks,
                Ben

                On Thu, Aug 13, 2015 at 4:03 PM, Josh Luthman
                <[email protected]
                <mailto:[email protected]>> wrote:

                    Ubnt thought about doing it...

                    Josh Luthman
                    Office: 937-552-2340 <tel:937-552-2340>
                    Direct: 937-552-2343 <tel:937-552-2343>
                    1100 Wayne St
                    Suite 1337
                    Troy, OH 45373

                    On Aug 13, 2015 6:01 PM, "Nate Burke"
                    <[email protected] <mailto:[email protected]>>
                    wrote:

                        Anybody doing AF24 Repairs?  I have an AF24
                        where an RJ45 didn't get crimped right and
                        buggered up the jack on the radio. It seems
                        like on a $1500 radio, this would be worth
                        repairing. Anybody doing these? The radio was
                        working fine until the bad crimp was plugged
                        in, now it won't make good contact with the
                        pins anymore.

                        Nate







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