Yeah, I saw that one a while back. Looks like a good one. I used a
different one in Powercode when I built the signature/contract stuff in
there, but I think the one you linked is a lot better now.
On 8/25/2015 9:19 AM, Chuck Hogg wrote:
I rolled my own using HTML5 and SVG. Here's some source, there are
various options and different ways to do it.
https://github.com/szimek/signature_pad
Regards,
Chuck
On Tue, Aug 25, 2015 at 9:16 AM, Simon Westlake
<[email protected]
<mailto:[email protected]>> wrote:
You roll your own digital signature capturing interface, or are
you using Echosign or something similar?
On 8/25/2015 7:51 AM, Chuck Hogg wrote:
I have digital contracts setup with Platypus. Installer hands
his laptop to the customer, they fill out the information, select
rate, etc., and sign with the mouse on the laptop. We do
everything by MAC address, so that information is input into
their rate plan as a service, and we have mechanisms in place to
provision speeds based on rates when the SM authenticates to the
tower.
Regards,
Chuck
On Mon, Aug 24, 2015 at 11:30 PM, Brett A Mansfield
<[email protected]
<mailto:[email protected]>> wrote:
I'm with ya. I'll sign up for that.
Thank you,
Brett A Mansfield
On Aug 24, 2015, at 7:21 PM, Sterling Jacobson
<[email protected] <mailto:[email protected]>> wrote:
Ok, I’m going to tell you all what I want to program.
I’ve been wanting to do this for a long time now, and I hope
to start it this year (with Platypus integration).
I want a simple web site AND an app that pretty much does
the same thing.
The interested customers goes to web site and downloads the
app or creates an account online (preferably logging in with
Faceboog/Google etc button).
That starts the ‘step’ process.
The App/site pretty much takes over from there.
They input their information, the app tells them what’s
available.
They chose what they want and digitally ‘sign’ the agreement.
That kicks off the App/site to notify them that install is
pending.
The crew, using the SAME App/Site in ‘installer’ mode gets
notification that there is a pending install.
They have put in their availability, so one of them can
accept the task and is now responsible for completing it on
time.
If this step involves the customer then they will have
already put their availability on the App/site and the
customer will chose from an available time.
In my case there are several pre-steps for installing fiber
with two or three different crews, so this gets passed
around the members or crew chiefs by the App/site until it’s
complete.
The customer get’s notified by the site/email and/or App
during the various stages.
During installation, the installer can ask the customer to
finalize by going to the App/site and paying etc. etc.
Then it turns on the internet, the installer leaves and the
App/site goes into Support mode.
Now if the customer has an issue they can report it through
the site/app via phone or tablet if their internet isn’t
working.
Again from a pool of available tech support people, it can
be accepted and acted upon.
Also if there is a network wide problem affecting several,
the App/site can alert with ETA.
All of this technology is basically SQL database stuff with
some middle software to tend to events.
Nothing hugely complicated, and can integrate with Platypus
or another CMS/Billing at the database level easily.
Once developed, should be highly adaptable for all of us.
And basically reduce staff required to track all of this
crap to virtually none.
Who’s with me??
*From:*Af [mailto:[email protected]] *On Behalf Of *Ty
Featherling
*Sent:* Monday, August 24, 2015 3:54 PM
*To:* [email protected] <mailto:[email protected]>
*Subject:* [AFMUG] Platypus + paperless
We are trying hard to reduce/eliminate all of the data entry
of entering new customers after installation. Currently they
fill out a paper contract form, collect payment for the
installation, and turn that in at the office. We then
process them individually using the customer wizard to
create a new customer in Plat and then manually fill in all
of the data, create invoice for installation, and set their
billing rates. We would much rather have the installer fill
all of that same data from the contract out in digital
format that can then be imported somehow into platypus to do
almost all, if not all of the customer creation steps. As we
grow faster and faster the paperwork is getting to be a
serious load.
Has anyone else solved this problem with Platypus? If not
does anyonw know of an avenue I might look into? We hope to
turn this solution into a way for the customer to sign their
contract digitally but that is secondary to the main task.
-Ty
