When the customer has read and understood this document, maybe listen to his traceroute complaints: https://www.nanog.org/meetings/nanog45/presentations/Sunday/RAS_traceroute_N45.pdf
Latency or packet loss to a certain hop but not beyond sounds like a control plane vs data plane issue and not a real problem to be complaining about. Seriously, if the packets are making it to hop N+1, they are clearly making it to hop N, and if traceroute says otherwise it’s because some router or layer 3 switch in the middle has better things to do than respond to all your pings. From: Mike Hammett Sent: Friday, October 02, 2015 4:09 PM To: [email protected] Subject: Re: [AFMUG] simple online traceroute monitoring That's probably it. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com -------------------------------------------------------------------------------- From: "That One Guy /sarcasm" <[email protected]> To: [email protected] Sent: Friday, October 2, 2015 3:52:42 PM Subject: Re: [AFMUG] simple online traceroute monitoring May have to go that route. Its a rare occasion I need to do this, but when it gets to the point I can turn on icmp in their router for them. The current customer in particulare is seeing packetloss upstream to certain hops but not beyond, we dont see it in our tracroutes. Im beginning to wonder if hes not running so much ICMP that his IP isnt hitting a threshold and getting filtered out on the upstream device. On Fri, Oct 2, 2015 at 1:33 PM, Sterling Jacobson <[email protected]> wrote: That would be cool to check from the outside, but wouldn’t that require their router to have ICMP open? That’s not often the default on most home routers, right? It’s so simple to provision and use a hosted VM these days, that it’s probably just the way to go. I mean for $50 a month you can get a full instance of Windows from Amazon hosted services that includes Office too! From: Af [mailto:[email protected]] On Behalf Of That One Guy /sarcasm Sent: Friday, October 2, 2015 12:31 PM To: [email protected] Subject: [AFMUG] simple online traceroute monitoring I use a couple products, pingploter and multiping to monitor outbound paths, latency and loss. I'm looking for a simple online product to do the same. Everything I find seems geared to full website monitoring like monitis and whatnot. Any recommendations beyond ordering some hosted space and installing the two apps I use to monitor and alert inbound connectivity issues? This is primarily for monitoring problem customers why complain about latency and loss not really visible from inside our network to them. -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team. -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
