Request tracker works remarkably well for non-ISP things. Create queues for building maintenance and configure them with an email address, like [email protected] . You can have it automatically CC: a list of responsible people every time a new ticket is created. Those persons' email replies will be added to the ticket history and sent to the original requester, which they can do directly from their smartphone or webmail client.
Not quite sure how to accomplish the emergency lights/inventory question. You can create maintenance tickets for specific dates in the future. On Mon, Nov 23, 2015 at 4:10 PM, Nate Burke <[email protected]> wrote: > This is for a personal project, but I think most of the things are the > same that a WISP would use. I'm looking for a Ticketing/Asset tracking > application for building management. Something where people could submit > tickets, like 'The Door to room 200 won't close correctly' that can be > tracked, logged and closed. Also managing things like Emergency lighting > battery replacement, so be able to query something like 'show all Emergency > lights with batteries older than 3 years' > > Money/accounting side of things is not really important, unless it's like > to associate a cost to closing out a ticket. Like in the example above > 'Room 200 needed a new door handle, $12.95 at Home Depot' > > I really have no idea what's out there for ticketing/management these > days, so places to start looking would be helpful. Or is there a better > way to manage/control a building? > > The Person I'm replacing (at my church) currently keeps all these things > in his head, and I think it's going to be a pretty rough transition. So as > long as there is a paradigm shift happening, getting a sustainable system > in place for tracking and management I think will really help going forward. > > Nate >
