I know this may sound strange but have you looked at hosted Microsoft CRM? It’s come a long ways
From: Af [mailto:[email protected]] On Behalf Of Eric Kuhnke Sent: Wednesday, November 25, 2015 2:15 PM To: [email protected] Subject: Re: [AFMUG] Looking for a Ticketing System SugarCRM is totally commercial now, but SuiteCRM has taken over the v6.5+ code base from an open source angle is actively developed. It's what I use for a CRM system now and quite flexible... But it's *not* a ticketing system. https://suitecrm.com/ On Tue, Nov 24, 2015 at 10:13 AM, Jeremy <[email protected] <mailto:[email protected]> > wrote: SugarCRM? I have no ideas about their pricing model. On Tue, Nov 24, 2015 at 8:55 AM, Josh Luthman <[email protected] <mailto:[email protected]> > wrote: I think Dennis meant http://www.librenms.org/ Josh Luthman Office: 937-552-2340 <tel:937-552-2340> Direct: 937-552-2343 <tel:937-552-2343> 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Nov 24, 2015 at 10:53 AM, Paul Stewart <[email protected] <mailto:[email protected]> > wrote: Last update was 2002? -----Original Message----- From: Af [mailto:[email protected] <mailto:[email protected]> ] On Behalf Of Dennis Burgess Sent: Tuesday, November 24, 2015 10:37 AM To: [email protected] <mailto:[email protected]> Subject: Re: [AFMUG] Looking for a Ticketing System http://liberum.org/ Dennis Burgess, CTO, Link Technologies, Inc. [email protected] <mailto:[email protected]> - 314-735-0270 x103 <tel:314-735-0270%20x103> - www.linktechs.net <http://www.linktechs.net> -----Original Message----- From: Af [mailto:[email protected] <mailto:[email protected]> ] On Behalf Of Nate Burke Sent: Monday, November 23, 2015 6:10 PM To: Animal Farm <[email protected] <mailto:[email protected]> > Subject: [AFMUG] Looking for a Ticketing System This is for a personal project, but I think most of the things are the same that a WISP would use. I'm looking for a Ticketing/Asset tracking application for building management. Something where people could submit tickets, like 'The Door to room 200 won't close correctly' that can be tracked, logged and closed. Also managing things like Emergency lighting battery replacement, so be able to query something like 'show all Emergency lights with batteries older than 3 years' Money/accounting side of things is not really important, unless it's like to associate a cost to closing out a ticket. Like in the example above 'Room 200 needed a new door handle, $12.95 at Home Depot' I really have no idea what's out there for ticketing/management these days, so places to start looking would be helpful. Or is there a better way to manage/control a building? The Person I'm replacing (at my church) currently keeps all these things in his head, and I think it's going to be a pretty rough transition. So as long as there is a paradigm shift happening, getting a sustainable system in place for tracking and management I think will really help going forward. Nate
