OTRS
2015-11-24 16:53 GMT+01:00 Paul Stewart <[email protected]>: > Last update was 2002? > > -----Original Message----- > From: Af [mailto:[email protected]] On Behalf Of Dennis Burgess > Sent: Tuesday, November 24, 2015 10:37 AM > To: [email protected] > Subject: Re: [AFMUG] Looking for a Ticketing System > > http://liberum.org/ > > > Dennis Burgess, CTO, Link Technologies, Inc. > [email protected] - 314-735-0270 x103 - www.linktechs.net > > -----Original Message----- > From: Af [mailto:[email protected]] On Behalf Of Nate Burke > Sent: Monday, November 23, 2015 6:10 PM > To: Animal Farm <[email protected]> > Subject: [AFMUG] Looking for a Ticketing System > > This is for a personal project, but I think most of the things are the same > that a WISP would use. I'm looking for a Ticketing/Asset tracking > application for building management. Something where people could submit > tickets, like 'The Door to room 200 won't close correctly' that can be > tracked, logged and closed. Also managing things like Emergency lighting > battery replacement, so be able to query something like 'show all Emergency > lights with batteries older than 3 years' > > Money/accounting side of things is not really important, unless it's like to > associate a cost to closing out a ticket. Like in the example above 'Room > 200 needed a new door handle, $12.95 at Home Depot' > > I really have no idea what's out there for ticketing/management these days, > so places to start looking would be helpful. Or is there a better way to > manage/control a building? > > The Person I'm replacing (at my church) currently keeps all these things in > his head, and I think it's going to be a pretty rough transition. So as > long as there is a paradigm shift happening, getting a sustainable system in > place for tracking and management I think will really help going forward. > > Nate >
