Isn't that the truth. Everything works perfectly fine but that Speedtest with their iPhone isn't showing them a big fat number.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Dec 2, 2015 10:04 AM, "Ken Hohhof" <[email protected]> wrote: > Every time I have thought about how to explain our burst and sustained > model in a way that complies with the new FCC rules, my head has exploded. > I finally decided we had to abandon that model and just give the customer a > dumb, constant speed pipe. In some cases the various content providers > don’t play nice and the customer may actually be less happy, but my head is > happier. > > The funny thing is in many cases we ended up giving customers 2X the > sustained rate they had previously, but reduced the burst bucket from > around 5 minutes to around 5 seconds. Some people complained, because they > no longer got speed tests 10X what they were paying for, even though their > sustained speed doubled. I think that’s like Volkswagen’s emissions > control software, designed to give good numbers when tested, but not on the > road. Some people only care about their speedtest results. > > > *From:* Paul McCall <[email protected]> > *Sent:* Wednesday, December 02, 2015 8:48 AM > *To:* [email protected] > *Subject:* Re: [AFMUG] Cybermonday > > > When we had this discussion over 6 months ago, a couple of us popped up to > say that we guarantee a MIR to every customer on our network. They buy a > sustained rate that they know they will get at every moment, and then a > burst rate. People buy primarily on the sustained because of what their > exact expectations are with all the devices. We spend a fair amount of > time up front with each customer to get this right and then they can scoot > up and down on plans as it gets “just right” for all their streaming, > gaming, VoIP, etc. > > > > It has proved to be a highly successful way to manage our BW / AP / BH > resources and make the customer happy. We have custom SW running that > analyzes capacity on every leg of the network, and we keep in front of any > looming needed upgrades to keep the guarantees right. > > > > > > *From:* Af [mailto:[email protected]] *On Behalf Of *Darin Steffl > *Sent:* Wednesday, December 02, 2015 9:42 AM > *To:* [email protected] > *Subject:* Re: [AFMUG] Cybermonday > > > > Paul, > > I'm not sure of any residential offering that actual guarantees bandwidth. > It is "up to" just like every other ISP. We tell customers they should > usually be very close to what they're paying for but if they get a test at > 80% or higher of their speed, they're in line with what they pay for. > > Sent from my smartphone. Please excuse any typos. > > On Dec 2, 2015 8:13 AM, "Paul McCall" <[email protected]> wrote: > > That doesn’t sound like sustained then. If nots not guaranteed, then > anything can happen. > > > > Still… a decent offering for them money > > > > *From:* Af [mailto:[email protected]] *On Behalf Of *Gino Villarini > *Sent:* Wednesday, December 02, 2015 5:59 AM > *To:* [email protected] > *Subject:* Re: [AFMUG] Cybermonday > > > > sistained but not dedicated-best effort > > > > On Tue, Dec 1, 2015 at 2:52 PM, Paul McCall <[email protected]> wrote: > > Guaranteed sustained speeds or just burst ? > > > > *From:* Af [mailto:[email protected]] *On Behalf Of *Gino Villarini > *Sent:* Tuesday, December 01, 2015 1:32 PM > *To:* [email protected] > *Subject:* Re: [AFMUG] Cybermonday > > > > double speed on the basic plan (7/1 to 14/2) $59.95 plus free install > > > > On Tue, Dec 1, 2015 at 11:24 AM, Josh Reynolds <[email protected]> > wrote: > > What was the promo? > > On Dec 1, 2015 8:11 AM, "Gino Villarini" <[email protected]> wrote: > > anyone ran any cybermonday sales? > > > > we did a Facebook promo, 90 new sales > > > > >
