Mostly urbun areas. I would say we operate with no “overloading”… There obviously has to be certain level of oversubscription, but there is no formula we go by; rather, there is real world usage stats that drive this.
I like to think that we are doing is rather simple. We gather stats every 5 minutes on all the APs, BHs, etc and push it into a database (some of it we pull from Cacti which is already gathering some of the data) . We have predefined what each infrastructure radio’s capacity is, as a baseline. From the, we get reports per radio, showing the Max data that it used in a 24 hour period, the Min data that it used, the time of day of each of those events, the % of capacity for the max etc. If the capacity on a radio starts decreasing to the point where it would be affecting users ability to receive what we guarantee, then we add / change AP/ BH as needed. We are infrastructure “heavy” for the approximately 800 subs we have, I will admit. But, what we have is very predictable, very manageable, even if it is somewhat of a moving (increasing) target. Like I said, this method it seems to do a good job at keeping the customer’s expectations and service levels met. One danger of saying “well, I have extra capacity, so lets give it” and then users increase and the customer’s expectation of sustaining the full BW drops, is that you get complaints that is not as good as it was. It is WAY too competitive here with Comcast / ATT to have people’s expectations not be met. There is a LOT more to the thought behind this, but that’s a whole long dissertation on how we have arrived at this. From: Af [mailto:[email protected]] On Behalf Of Josh Reynolds Sent: Wednesday, December 02, 2015 9:51 AM To: [email protected] Subject: Re: [AFMUG] Cybermonday So are you trying to say you operate with little to no oversubscription? How many subs do you have, roughly? Is this a rural or urban market? On Dec 2, 2015 8:48 AM, "Paul McCall" <[email protected]<mailto:[email protected]>> wrote: When we had this discussion over 6 months ago, a couple of us popped up to say that we guarantee a MIR to every customer on our network. They buy a sustained rate that they know they will get at every moment, and then a burst rate. People buy primarily on the sustained because of what their exact expectations are with all the devices. We spend a fair amount of time up front with each customer to get this right and then they can scoot up and down on plans as it gets “just right” for all their streaming, gaming, VoIP, etc. It has proved to be a highly successful way to manage our BW / AP / BH resources and make the customer happy. We have custom SW running that analyzes capacity on every leg of the network, and we keep in front of any looming needed upgrades to keep the guarantees right. From: Af [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Darin Steffl Sent: Wednesday, December 02, 2015 9:42 AM To: [email protected]<mailto:[email protected]> Subject: Re: [AFMUG] Cybermonday Paul, I'm not sure of any residential offering that actual guarantees bandwidth. It is "up to" just like every other ISP. We tell customers they should usually be very close to what they're paying for but if they get a test at 80% or higher of their speed, they're in line with what they pay for. Sent from my smartphone. Please excuse any typos. On Dec 2, 2015 8:13 AM, "Paul McCall" <[email protected]<mailto:[email protected]>> wrote: That doesn’t sound like sustained then. If nots not guaranteed, then anything can happen. Still… a decent offering for them money From: Af [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Gino Villarini Sent: Wednesday, December 02, 2015 5:59 AM To: [email protected]<mailto:[email protected]> Subject: Re: [AFMUG] Cybermonday sistained but not dedicated-best effort On Tue, Dec 1, 2015 at 2:52 PM, Paul McCall <[email protected]<mailto:[email protected]>> wrote: Guaranteed sustained speeds or just burst ? From: Af [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Gino Villarini Sent: Tuesday, December 01, 2015 1:32 PM To: [email protected]<mailto:[email protected]> Subject: Re: [AFMUG] Cybermonday double speed on the basic plan (7/1 to 14/2) $59.95 plus free install On Tue, Dec 1, 2015 at 11:24 AM, Josh Reynolds <[email protected]<mailto:[email protected]>> wrote: What was the promo? On Dec 1, 2015 8:11 AM, "Gino Villarini" <[email protected]<mailto:[email protected]>> wrote: anyone ran any cybermonday sales? we did a Facebook promo, 90 new sales
