+1 Ken. Thanks everyone for your input. I will go to my fallback plan, which is raising extra $$ being a Chipendale dancer in the evening.
☺ From: Af [mailto:[email protected]] On Behalf Of Ken Hohhof Sent: Tuesday, April 05, 2016 2:47 PM To: [email protected] Subject: Re: [AFMUG] [WISPA Members] "Special Assesments" for customers I just don’t know how you explain this without sounding like Chipotle adding a “Special No E. Coli In Your Food Assessment”. Or your kids wanting to be paid to clean their room. You could maybe get away with a one time charge to rebuild after a natural disaster. Or if upgrading equipment for higher speeds, you could only upgrade the equipment for customers who move to a higher speed plan at a higher cost. But surge protection, reliable power, etc. is just going to sound like a cost of doing business. It could backfire as people ask why you didn’t do this already. Maybe instead get as much PR benefit as you can documenting the upgrades with stories and photos on your social media pages. From: Josh Luthman<mailto:[email protected]> Sent: Tuesday, April 05, 2016 1:21 PM To: [email protected]<mailto:[email protected]> Subject: Re: [AFMUG] [WISPA Members] "Special Assesments" for customers Sure, but sometimes it helps to point things out. Myself I'd be terrified of losing credibility with my customers if I started charging them fees for upgrading my equipment. Now if you increase the monthly rates by a couple of bucks...that is better for you in the long run and they wouldn't mind any where near as much. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Apr 5, 2016 at 2:17 PM, Adam Moffett <[email protected]<mailto:[email protected]>> wrote: I imagine Paul McCall has been in business long enough to do that level of math without our help. I agree with whoever suggested take an average and build it into your monthly price. On 4/5/2016 1:54 PM, Josh Luthman wrote: Well say your repair bill is $10k/mo. If you spend this $95k you save money after 9.5 months. Any money you don't spend on repairs in the future is also saved. Josh Luthman Office: 937-552-2340<tel:937-552-2340> Direct: 937-552-2343<tel:937-552-2343> 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Apr 5, 2016 at 1:50 PM, Paul McCall <[email protected]<mailto:[email protected]>> wrote: Not that! ☺ From: Af [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Josh Luthman Sent: Tuesday, April 05, 2016 1:37 PM To: [email protected]<mailto:[email protected]> Subject: Re: [AFMUG] [WISPA Members] "Special Assesments" for customers And your monthly repair bill? Josh Luthman Office: 937-552-2340<tel:937-552-2340> Direct: 937-552-2343<tel:937-552-2343> 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Apr 5, 2016 at 1:34 PM, Paul McCall <[email protected]<mailto:[email protected]>> wrote: And Josh, improvements to all the pieces / parts I have described are right at $ 95K (all outgoing), so it’s a big deal. From: Af [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Josh Luthman Sent: Tuesday, April 05, 2016 12:19 PM To: [email protected]<mailto:[email protected]> Cc: [email protected]<mailto:[email protected]> Subject: Re: [AFMUG] [WISPA Members] "Special Assesments" for customers Personally? Probably never. If you have competition then HELL no. I would strongly advise you look at your contracts to see if you can do that without getting sued. Look at it this way. You can a) spend $5k/mo on repairs or b) spend $15k once to prevent the monthly repair bills. Josh Luthman Office: 937-552-2340<tel:937-552-2340> Direct: 937-552-2343<tel:937-552-2343> 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Apr 5, 2016 at 12:14 PM, Paul McCall <[email protected]<mailto:[email protected]>> wrote: I was discussing the massive tower upgrade/retrofits that we are doing with my V.P. right hand man. We are converting from 24vdc to 48vdc, fiber and DC up the tower, additional grounding at the tower, additional grounding at the service panel, adding panel surge protectors and adding a circuit surge protector at our equipment…. All in the interest of reducing a lightning surge damage. Completely redoing the box and going with EdgePoint S16s up the tower. All this equals lots of $$ going out the door. I was discussing the approach that we might take in discussing this with the property owners where we have put up towers. Panel protectors will certainly benefit the customers property as well as the Florida storms aren’t kind, sometimes blowing out expensive appliances in their homes, etc. So, was thinking of asking for some kind of contribution to help just a little. That will probably be received OK. So, my V.P. asked if the “crowd” (you guys) has ever done any “special assessment” to customers (one time additional fee) as a contribution towards better reliability. Not sure how that will be received, but it’s an interesting concept and every little bit would help against the big bill. Anybody done something like this, involving existing customers. Paul Paul McCall, Pres. PDMNet / Florida Broadband 658 Old Dixie Highway Vero Beach, FL 32962 772-564-6800<tel:772-564-6800> office 772-473-0352<tel:772-473-0352> cell www.pdmnet.com<http://www.pdmnet.com> [email protected]<mailto:[email protected]> _______________________________________________ Members mailing list [email protected]<mailto:[email protected]> http://lists.wispa.org/mailman/listinfo/members
