We have a standard testing procedure now for customers who send us speedtest complaints.
Basically we copy and paste 3 basic steps which I'll shorten here. 1. Bypass router and hardwire and reboot modem 2. Go to speedtest.net and run a test to the best server of your choosing. Specifically put the best server to choose so auto select doesn't pick a bad one. 3. Run this test 2 to 3 times and email results back to us. We absolutely will not accept test results from any other site as the routes vary so much or their site sucks. Ookla speedtest has always been accurate for us. Sent from my smartphone. Please excuse any typos. On Apr 13, 2016 8:47 AM, "Ken Hohhof" <[email protected]> wrote: > Customer sent these to me complaining about his speed. (don't you love > people who take screenshots with their cellphone camera) > > The 0.10/0.10 speed may be low, but 1 ms latency from Chicago to Atlanta > is excellent! Call the high frequency trading guys. Oops, the next > speedtest shows 2656 ms. It's also puzzling this speedtest site chooses > the Atlanta server rather than the Chicago server. > > I'm assuming the speedtest just failed and showed bogus numbers rather > than an error message. Try and explain that to a non technical customer > who tries to blame all his problems on slow Internet. This is the guy > putting up Ring doorbells all around his property, he's up to 3 of them > now. I don't think he uses the Internet for anything other than watch his > Ring doorbells and run speedtests.
