I like when our customers go to satellite, installers are instructed to seal the cable ends and leave the mounts when they recover our equipment so the install in two years goes more smoothly. many of them actually dump their contract and pay the fee within the year to come back to our turtle speeds ands caps and overages
On Thu, Nov 3, 2016 at 9:24 AM, Sam Morris <[email protected]> wrote: > On 11/2/2016 11:19 AM, Ken Hohhof wrote: > >> Unfortunately, I’m seeing people sign up for Hughesnet because they are >> promising those >> sorts of speeds on their new satellite. >> > > The good thing (if HughesNet is actually able to deliver those speeds) is > that it means the customer hits their monthly use allotment sooner in the > month, and either pays through the nose for more or gets throttled - both > of which should be wins for you. :) > > Just a couple weeks ago I upgraded a customer from HughesNet. She was > concerned because I was giving her 5/1, and she had 20/5 from HughesNet, or > so she though. She was beside herself at how much "snappier" (her word) our > 5/1 service was than HughesNet. It may just be a latency thing, and if she > downloaded a 1GB ISO from us as opposed to HughesNet, HughesNet may indeed > transfer the file faster. But her perception is that we are way faster than > what she had before. And no monthly use limits. > > > > >> My experience with remote session like VPN and Citrix, and video/voice >> networking tools like Skype and Google Hangouts and softphones, is that >> they care about the QUALITY of the connection more than the QUANTITY. >> If you have packet loss, or latency spikes, you are going to get “kicked >> out of” your VPN and Citrix sessions, and people will complain about >> video and audio quality when you try to jump on a conference call. >> >> *From:*Af [mailto:[email protected]] *On Behalf Of *Josh Baird >> *Sent:* Wednesday, November 2, 2016 9:48 AM >> *To:* [email protected] >> *Subject:* Re: [AFMUG] BW to work from home >> >> What? 20/5 (or less) is still very adequate for *lots* of users. >> >> On Wed, Nov 2, 2016 at 10:46 AM, Roger Timmerman <[email protected] >> <mailto:[email protected]>> wrote: >> >> Is this a re-run from 2005? Are we really talking about 20M/5M or >> less still being an option and being adequate? >> >> On Wed, Nov 2, 2016 at 8:30 AM, Adam Moffett <[email protected] >> <mailto:[email protected]>> wrote: >> >> That could be part of it. I work from home with 3m/1m. It's >> not uncommon to have a kid watching cartoons on Netflix while >> I'm working. >> >> The thing is, most of what I'm doing across the network is >> remote terminals and remote desktops. And I'm clever enough >> that when I need to transfer a large file to the office I'll use >> WinSCP and put a speed limit on the transfer so I can keep doing >> other things. Some people might start the big file transfer and >> then call IT because nothing else works now. >> >> I'm aware that there are people using some Autodesk cloud >> storage/versioning thing that integrates with AutoCAD....they >> were told to /try /to get 10meg upload /if they can/ and I >> believe they might really use it. >> >> On 11/2/2016 12:25 AM, Mathew Howard wrote: >> >> I think a lot of it is just lazy IT guys not wanting to deal >> with people causing problems by watching Netflix on six TVs >> while they're trying to work, so they just tell them they >> need five times the speed they actually do. >> >> We've had customers that were told they needed something >> like 3Mbps upload, but were able to do their jobs perfectly >> fine on a plan with 1Mbps upload. >> >> On Tue, Nov 1, 2016 at 11:03 PM, Jaime Solorza >> <[email protected] >> <mailto:[email protected]>> wrote: >> >> Nope... Getting more common... My daughter needs good >> upstream to upload medical scans she does for several >> clinics and private doctors from house or retirement >> places. She had to upgrade plan from TWC to >> accommodate her. >> >> On Nov 1, 2016 9:52 PM, "Ken Hohhof" <[email protected] >> <mailto:[email protected]>> wrote: >> >> Twice in the past few weeks I’ve had prospective >> customers say they needed a minimum of 20M/5M per >> company IT dept to work from home, emphasis on the >> 5M upstream. >> >> This is a lot more than I’ve heard in the past, and >> seems high to me. In many cases even in town on >> cable Internet, they will need at least a plan with >> at least 50M download to get that much upload. My >> experience in the past has been that even our 3M/1M >> plan is actually sufficient for most people to work >> from home (assuming they aren’t contending with the >> rest of the family trying to watch Netflix and >> Youtube). >> >> Is this some kind of a trend, people needing that >> much upstream to work from home? Or just a >> coincidence I’ve had 2 requests like that in as many >> weeks. >> >> > -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
