Are you speaking of support/customer service calls? If so you should be between 8-16 calls per day. Average per day call volume for the ISPs we support is typically between 1 and 2 % of the subscriber base.
Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [Utah 100] [fast50-01] [Inc 5000] From: Af [mailto:[email protected]] On Behalf Of CBB - Jay Fuller Sent: Wednesday, May 17, 2017 12:06 PM To: [email protected]; [email protected] Subject: [AFMUG] average number of calls a day we're about 800 customers how many calls on average should we be getting a day? we have a few network problems right now but i think we are seeing 25-40 planning for staff adjustments...
