You asked per day… ok Customer tech support: 0.9% Installers:. 0.33% Billing: 0.19% Sales: 0.12% Fallout: 0.17% (fell out of above queues due to hold time) ServerPlus: 0.15% (after 10pm, before 7am, or outside 9-5 on the weekend, or exceeded hold time) Total 1.85%
This is last August to current. Trend seems to be slowly down. I’m thinking that’s good since we continue to add customers. Mark > On May 17, 2017, at 6:06 PM, Mark Radabaugh <[email protected]> wrote: > > Customer tech support: 6.27% > Installers:. 2.31% > Billing: 1.31% > Sales: 0.84% > Fallout: 1.19% (fell out of above queues due to hold time) > ServerPlus: 1.03% (after 10pm, before 7am, or outside 9-5 on the weekend, or > exceeded hold time) > > per week > > Mark > >> On May 17, 2017, at 2:06 PM, CBB - Jay Fuller <[email protected] >> <mailto:[email protected]>> wrote: >> >> >> we're about 800 cust >> how many calls on average should we be getting a day? >> we have a few network problems right now but i think we are seeing 25-40 >> planning for staff adjustments... >> >> >> >
