Customer tech support: 6.27% Installers:. 2.31% Billing: 1.31% Sales: 0.84% Fallout: 1.19% (fell out of above queues due to hold time) ServerPlus: 1.03% (after 10pm, before 7am, or outside 9-5 on the weekend, or exceeded hold time)
per week Mark > On May 17, 2017, at 2:06 PM, CBB - Jay Fuller <[email protected]> > wrote: > > > we're about 800 cust > how many calls on average should we be getting a day? > we have a few network problems right now but i think we are seeing 25-40 > planning for staff adjustments... > > >
