Not sure I understand the problem, but if I can make a part, fix a part etc
let me know.
I can take the radio home tonight and bring it back Tuesday.
-----Original Message-----
From: Sterling Jacobson
Sent: Thursday, August 17, 2017 10:18 AM
To: af@afmug.com
Subject: Re: [AFMUG] Ceragon AGAIN, help please!
I guess the photos didn't go through because there were three of them?
I'll try again in sequence.
Check out this antenna photo, there is a wasp caught flying in the lower
right, lol
-----Original Message-----
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson
Sent: Thursday, August 17, 2017 10:16 AM
To: 'af@afmug.com' <af@afmug.com>
Subject: [AFMUG] Ceragon AGAIN, help please!
They sent me back my radio in a box with little to no padding.
Check it out: https://youtu.be/lCKJjy1jBzg
It appears my ODU now has severely damaged/bent mounting and the holes don't
line up.
They are taking no responsibility for it and want me to buy a mounting part
to replace the damaged one.
Is that even possible in this case?
Attached are the photos for reference.
It's been over a year going on with the password 'bug' they didn't admit to,
and shipping back and forth within Ceragon.
One of their non-tech guys got a hold of it and 'fixed' my password 'bug'
supposedly, 'saving' me thousands of dollars they wanted to charge me to
even touch the radio.
But not sure it was worth it now that the ODU is so damaged I can't mount it
back on the antenna.
Can I just say, I really loath Ceragon at this point.
Their finger pointing and disregard for customers is appalling given I spent
over $25k for this radio set orginally (and that was DISCOUNTED from retail
$40K+)
