I think it clips on that bent part somehow. And they said the screw holes don't line up anymore, so I'm not sure if they were also bent, or if I'm missing a whole part in between.
But when I get it back we can take a look and I can pay you to try to fix that, if you don't mind. I told Ceragon to send me a replacement, but we'll see how that goes down. -----Original Message----- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Chuck McCown Sent: Thursday, August 17, 2017 10:41 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! OK, I see. I can bend it back with a hydraulic press and weld it back on if it breaks off. I thought it mounted with the screws. Is that handle looking part necessary to the overall mounting? -----Original Message----- From: Sterling Jacobson Sent: Thursday, August 17, 2017 10:24 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! Here is the bent mount. If I can get a replacement part, I guess I'm good to swap it out? -----Original Message----- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:19 AM To: af@afmug.com Subject: Re: [AFMUG] Ceragon AGAIN, help please! I guess the photos didn't go through because there were three of them? I'll try again in sequence. Check out this antenna photo, there is a wasp caught flying in the lower right, lol -----Original Message----- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson Sent: Thursday, August 17, 2017 10:16 AM To: 'af@afmug.com' <af@afmug.com> Subject: [AFMUG] Ceragon AGAIN, help please! They sent me back my radio in a box with little to no padding. Check it out: https://youtu.be/lCKJjy1jBzg It appears my ODU now has severely damaged/bent mounting and the holes don't line up. They are taking no responsibility for it and want me to buy a mounting part to replace the damaged one. Is that even possible in this case? Attached are the photos for reference. It's been over a year going on with the password 'bug' they didn't admit to, and shipping back and forth within Ceragon. One of their non-tech guys got a hold of it and 'fixed' my password 'bug' supposedly, 'saving' me thousands of dollars they wanted to charge me to even touch the radio. But not sure it was worth it now that the ODU is so damaged I can't mount it back on the antenna. Can I just say, I really loath Ceragon at this point. Their finger pointing and disregard for customers is appalling given I spent over $25k for this radio set orginally (and that was DISCOUNTED from retail $40K+)
