We did do a couple of on-prem installations for people, but there were always issues and plenty of finger pointing at times. When the customer's server reboots in the middle of a billing run who gets the blame, and how are we, as the software provider, even supposed to be aware of it? Am I now responsible for setting up external monitoring processes just because you don't understand or aren't comfortable with cloud based services? It's hard to defend yourself against things like that even though the answer seems obvious. Also, on prem people want the same level of support, but also a discount because you don't have to host it anymore. The truth is, most of the time, the on-prem guys require more support, not less. Tracking down a problem and trying to determine if it was the software's fault or the hardware's fault is time consuming. We won't have easy access to server logs and other diagnostic tools, and time spent acquiring that data means more support hours. Support, as in man-hours, cost a lot more than hosted servers. And to be clear, Wispmon didn't go out of buisiness. We were approached by Sonar for an acquisition and it was a good deal for all involved. Nobody from Wispmon was or will be left high and dry. We, at Sonar, are working hard to ensure transitions are as smooth and hands off on the customer end as possible. With that, have a good day, I have a lot of data to move ;)
On Wed, Oct 18, 2017 at 8:22 AM, Mike Hammett <[email protected]> wrote: > IIRC, version 3 you could have some of their services (not billing) > on-prem. Version 4 had an on-prem ability, due to the very reasons I > stated... a VM on your host is no different than a VM on my host from an > OS\application perspective. > > > > ----- > Mike Hammett > Intelligent Computing Solutions <http://www.ics-il.com/> > <https://www.facebook.com/ICSIL> > <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> > <https://www.linkedin.com/company/intelligent-computing-solutions> > <https://twitter.com/ICSIL> > Midwest Internet Exchange <http://www.midwest-ix.com/> > <https://www.facebook.com/mdwestix> > <https://www.linkedin.com/company/midwest-internet-exchange> > <https://twitter.com/mdwestix> > The Brothers WISP <http://www.thebrotherswisp.com/> > <https://www.facebook.com/thebrotherswisp> > > > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> > ------------------------------ > *From: *"Josh Luthman" <[email protected]> > *To: *[email protected] > *Sent: *Wednesday, October 18, 2017 8:20:17 AM > *Subject: *Re: [AFMUG] Sonar > > Wispmon was cloud only wasn't it? > > Josh Luthman > Office: 937-552-2340 <(937)%20552-2340> > Direct: 937-552-2343 <(937)%20552-2343> > 1100 Wayne St > <https://maps.google.com/?q=1100+Wayne+St+Suite+1337+Troy,+OH+45373&entry=gmail&source=g> > Suite 1337 > <https://maps.google.com/?q=1100+Wayne+St+Suite+1337+Troy,+OH+45373&entry=gmail&source=g> > Troy, OH 45373 > <https://maps.google.com/?q=1100+Wayne+St+Suite+1337+Troy,+OH+45373&entry=gmail&source=g> > > On Oct 18, 2017 9:16 AM, "Josh Reynolds" <[email protected]> wrote: > >> He always has a choice. >> >> On Oct 18, 2017 7:14 AM, "Matt Hoppes" <[email protected]> >> wrote: >> >>> He didn't have a choice. His cloud-based billing provider went out of >>> business and sold to sonar. So he doesn't even really have the option of >>> running old software, he's being forced to upgrade. >>> >>> On Oct 18, 2017, at 07:55, Josh Reynolds <[email protected]> wrote: >>> >>> Please don't become a Sonar customer just to demonize them because you >>> don't like their service model. >>> >>> Seriously. That'd be a super shitty thing to do. >>> >>> On Oct 18, 2017 6:52 AM, "Mike Hammett" <[email protected]> wrote: >>> >>>> I will be using it shortly as Sonar bought WISPMon. >>>> >>>> All of the major billing\OSS platforms with modern features are also >>>> cloud-based, so there's not really anywhere else to go. >>>> >>>> That's fine for you that it works that way, but many WISPs are >>>> increasing their use of on-premises virtualization. What about your >>>> monitoring, DNS, RADIUS, syslog, Unimus, mail, etc., etc. servers? >>>> >>>> Yes, my reasons do outweigh arbitrary reasons to keep it in a cloud >>>> environment. >>>> >>>> Actually, I've been fairly quiet on this particular issue and will be >>>> increasing my advocacy efforts in this regard to all billing\OSS platforms. >>>> As I said, it's the SFP port of the billing\OSS world. >>>> >>>> >>>> >>>> ----- >>>> Mike Hammett >>>> Intelligent Computing Solutions <http://www.ics-il.com/> >>>> <https://www.facebook.com/ICSIL> >>>> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> >>>> <https://www.linkedin.com/company/intelligent-computing-solutions> >>>> <https://twitter.com/ICSIL> >>>> Midwest Internet Exchange <http://www.midwest-ix.com/> >>>> <https://www.facebook.com/mdwestix> >>>> <https://www.linkedin.com/company/midwest-internet-exchange> >>>> <https://twitter.com/mdwestix> >>>> The Brothers WISP <http://www.thebrotherswisp.com/> >>>> <https://www.facebook.com/thebrotherswisp> >>>> >>>> >>>> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> >>>> ------------------------------ >>>> *From: *"Darin Steffl" <[email protected]> >>>> *To: *[email protected] >>>> *Sent: *Tuesday, October 17, 2017 10:08:47 PM >>>> *Subject: *Re: [AFMUG] Sonar >>>> >>>> I'm in agreement with Simon that it's much faster and reliable to host >>>> in the cloud than a server on site. It would cost me many more hours, hand >>>> holding, and worry if I had to host this server in my network. If I went on >>>> vacation and something happened, I'd be stressed. >>>> >>>> With sonar living in the cloud, there's less to worry about as it's >>>> hosted in a much more reliable datacenter than I could afford to build. >>>> It's also managed by sonar's team so if there's an issue, they take care of >>>> it. Stress free for me. >>>> >>>> I see why you might want to host it in house but those reasons do NOT >>>> outweigh all the benefits of letting sonar host it in the cloud for you and >>>> take care of the problems. >>>> >>>> Mike, if you don't like Simon's decision to leave it in the cloud, shut >>>> up and move on. There's no reason for you and Matt Hoppes to keep beating a >>>> dead horse and sound like a broken record. Use something else you're happy >>>> with and let the rest of us grow our business and make more $ while you two >>>> complain about a product you don't even use. Jeez ha >>>> >>>> >>>> >>>> On Oct 17, 2017 8:31 PM, "Seth Mattinen" <[email protected]> wrote: >>>> >>>>> On 10/17/17 6:14 PM, Mike Hammett wrote: >>>>> >>>>>> Expect repeated harassment until a good reason is presented or you >>>>>> capitulate. >>>>>> >>>>>> It's the SFP of the billing\OSS world. >>>>>> >>>>> >>>>> >>>>> I always welcome my competitors to have external dependencies. When >>>>> they try to hand wave their problems away as vendor or cloud problems it >>>>> helps me gain new customers. >>>>> >>>>> ~Seth >>>>> >>>> >>>> >
