I don't see the problem. Customer complains to you that their billing is not running properly, you spend tons of time determining the issue is on their end, and then nail it down to they are closing their laptop which is running the billing software. How was that not a billable instance?
> On Oct 18, 2017, at 10:23, Simon Westlake <[email protected]> wrote: > > Good luck w/ that. > >> On 10/18/2017 9:19 AM, Matt Hoppes wrote: >> Simon - and you billed them accordingly for all of your time right? >> >> 💰 🐮!!!! >> >>> On Oct 18, 2017, at 10:04, Simon Westlake <[email protected]> wrote: >>> >>> a > > -- > Simon Westlake > Email: [email protected] > Phone: (702) 447-1247 US / (780) 900-1180 CA > --------------------------- > Sonar Software Inc > The future of ISP billing and OSS > https://sonar.software
