Exactly. Same here. I see no issue with this.
> On Oct 18, 2017, at 12:25, Mike Hammett <[email protected]> wrote: > > I've done that. My "wireless bridge" was broken. They said they didn't change > anything. Three full days later and they get a bill for thousands of dollars > for the work I did involving two NanoStations because the problem was on > their side, not mine. Pay me. :-) > > > > ----- > Mike Hammett > Intelligent Computing Solutions > > Midwest Internet Exchange > > The Brothers WISP > > > > > From: "Matt Hoppes" <[email protected]> > To: [email protected] > Sent: Wednesday, October 18, 2017 9:27:25 AM > Subject: Re: [AFMUG] Sonar > > I don't see the problem. Customer complains to you that their billing is not > running properly, you spend tons of time determining the issue is on their > end, and then nail it down to they are closing their laptop which is running > the billing software. How was that not a billable instance? > > On Oct 18, 2017, at 10:23, Simon Westlake <[email protected]> wrote: > > Good luck w/ that. > > On 10/18/2017 9:19 AM, Matt Hoppes wrote: > Simon - and you billed them accordingly for all of your time right? > > 💰 🐮!!!! > > On Oct 18, 2017, at 10:04, Simon Westlake <[email protected]> wrote: > > a > > -- > Simon Westlake > Email: [email protected] > Phone: (702) 447-1247 US / (780) 900-1180 CA > --------------------------- > Sonar Software Inc > The future of ISP billing and OSS > https://sonar.software >
