Depends on how reasonable and grown up they are, and whether they have
the means to pay that bill, and whether in their perspective it's
actually not your fault.
Sending the bill at least sends the message that you fully believe it's
not your fault, and maybe you'll get paid, but you'll never get that
time back.
------ Original Message ------
From: "Mike Hammett" <[email protected]>
To: [email protected]
Sent: 10/18/2017 12:25:48 PM
Subject: Re: [AFMUG] Sonar
I've done that. My "wireless bridge" was broken. They said they didn't
change anything. Three full days later and they get a bill for
thousands of dollars for the work I did involving two NanoStations
because the problem was on their side, not mine. Pay me. :-)
-----
Mike Hammett
Intelligent Computing Solutions <http://www.ics-il.com/>
<https://www.facebook.com/ICSIL>
<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>
<https://www.linkedin.com/company/intelligent-computing-solutions>
<https://twitter.com/ICSIL>
Midwest Internet Exchange <http://www.midwest-ix.com/>
<https://www.facebook.com/mdwestix>
<https://www.linkedin.com/company/midwest-internet-exchange>
<https://twitter.com/mdwestix>
The Brothers WISP <http://www.thebrotherswisp.com/>
<https://www.facebook.com/thebrotherswisp>
<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
--------------------------------------------------------------------------------
From: "Matt Hoppes" <[email protected]>
To: [email protected]
Sent: Wednesday, October 18, 2017 9:27:25 AM
Subject: Re: [AFMUG] Sonar
I don't see the problem. Customer complains to you that their billing
is not running properly, you spend tons of time determining the issue
is on their end, and then nail it down to they are closing their laptop
which is running the billing software. How was that not a billable
instance?
On Oct 18, 2017, at 10:23, Simon Westlake <[email protected]> wrote:
Good luck w/ that.
On 10/18/2017 9:19 AM, Matt Hoppes wrote:
Simon - and you billed them accordingly for all of your time right?
💰 🐮!!!!
On Oct 18, 2017, at 10:04, Simon Westlake <[email protected]>
<mailto:[email protected]> wrote:
a
--
Simon Westlake
Email: [email protected]
Phone: (702) 447-1247 US / (780) 900-1180 CA
---------------------------
Sonar Software Inc
The future of ISP billing and OSS
https://sonar.software
