On 10/18/17 10:34, Mathew Howard wrote:
Realistically, if you actually do bill for all of the time that you
waste on that kind of thing, a large portion of those bills are not
going to get paid, and it's probably going to end up costing you some
customers. I'm sure we all have had customers that will never accept
that something was their fault no matter how clear you make it to
them... if the whole situation can just be avoided in the first place,
you're most likely always going to be better off in the long run.
Yeah I've got a genius right now that claims they canceled in June, but
because they didn't actually cancel they kept getting billed. Every time
there's a new story on how they apparently canceled.
We emailed you (no ticket number)
Actually we visited your office (you would have been recorded on camera)
Oh, but we don't have your equipment, you must have gotten it (Metro
Ethernet, no routers no "modems", just a port)
But we talked to someone there (no call records from you)
You should have known we canceled (how exactly?)
We subleased our suite to someone else (so they were supposed to tell us
about your account?)
Normally I wouldn't waste my time on such a thing for the amount they
owe, but I'm curious to see how many excuses they can make up.
~Seth
