Realistically, if you actually do bill for all of the time that you waste on that kind of thing, a large portion of those bills are not going to get paid, and it's probably going to end up costing you some customers. I'm sure we all have had customers that will never accept that something was their fault no matter how clear you make it to them... if the whole situation can just be avoided in the first place, you're most likely always going to be better off in the long run.
On Wed, Oct 18, 2017 at 11:29 AM, Adam Moffett <[email protected]> wrote: > Depends on how reasonable and grown up they are, and whether they have the > means to pay that bill, and whether in their perspective it's actually not > your fault. > > Sending the bill at least sends the message that you fully believe it's > not your fault, and maybe you'll get paid, but you'll never get that time > back. > > > ------ Original Message ------ > From: "Mike Hammett" <[email protected]> > To: [email protected] > Sent: 10/18/2017 12:25:48 PM > Subject: Re: [AFMUG] Sonar > > I've done that. My "wireless bridge" was broken. They said they didn't > change anything. Three full days later and they get a bill for thousands of > dollars for the work I did involving two NanoStations because the problem > was on their side, not mine. Pay me. :-) > > > > ----- > Mike Hammett > Intelligent Computing Solutions <http://www.ics-il.com/> > <https://www.facebook.com/ICSIL> > <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> > <https://www.linkedin.com/company/intelligent-computing-solutions> > <https://twitter.com/ICSIL> > Midwest Internet Exchange <http://www.midwest-ix.com/> > <https://www.facebook.com/mdwestix> > <https://www.linkedin.com/company/midwest-internet-exchange> > <https://twitter.com/mdwestix> > The Brothers WISP <http://www.thebrotherswisp.com/> > <https://www.facebook.com/thebrotherswisp> > > > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> > ------------------------------ > *From: *"Matt Hoppes" <[email protected]> > *To: *[email protected] > *Sent: *Wednesday, October 18, 2017 9:27:25 AM > *Subject: *Re: [AFMUG] Sonar > > I don't see the problem. Customer complains to you that their billing is > not running properly, you spend tons of time determining the issue is on > their end, and then nail it down to they are closing their laptop which is > running the billing software. How was that not a billable instance? > > On Oct 18, 2017, at 10:23, Simon Westlake <[email protected]> wrote: > > Good luck w/ that. > > On 10/18/2017 9:19 AM, Matt Hoppes wrote: > > Simon - and you billed them accordingly for all of your time right? > > 💰 🐮!!!! > > > On Oct 18, 2017, at 10:04, Simon Westlake <[email protected]> > <[email protected]> wrote: > > a > > > -- > Simon Westlake > Email: [email protected] > Phone: (702) 447-1247 US / (780) 900-1180 CA > --------------------------- > Sonar Software Inc > The future of ISP billing and OSShttps://sonar.software > > >
