The bank officials say that once the transaction is successful, they cannot block it. ----- Original Message ----- From: Asudani, Rajesh via Ai To: Share, empower &Enrich Cc: Asudani, Rajesh Sent: Tuesday, October 24, 2017 10:14 AM Subject: Re: [Ai] [DKIM Failure] Re: Fraudulent Transactions on Credit Card
Before chargeback, the transactions can be voided if customer says they were fraudulent. I think they can be voided in 24 hours or merchant claim whichever is earlier. Why the bank did not do it, I cannot say. However, chargeback is effective, and I had my around rupees one lakh back from SBI credit card when I pointed out that the transaction was indeed made by me, but vendor had misrepresented terms and conditions and I did not intend to avail the services offered by vendor. But it took almost six months and my being in RBI may also have had a role to play there. -----Original Message----- From: Ai [mailto:ai-boun...@accessindia.inclusivehabitat.in] On Behalf Of Geetha Shamanna via Ai Sent: Tuesday, October 24, 2017 1:30 AM To: 'Vikas Kapoor'; 'Share, empower &Enrich' Cc: Geetha Shamanna Subject: [DKIM Failure] Re: [Ai] Fraudulent Transactions on Credit Card Hi Vikas, The important question here is whether your bank recognises that these transactions were not made by you. In order to do that, they need not wait for the statement to be generated. If all these transactions were carried out on sites where you haven't previously purchased anything, that is sufficient ground for suspicion. It would be worth confirming with your bank as to whether your credit card is insured. Subsequently, if your bank ends up charging you this amount, you can dispute the charge. Also, if the bank has a separate fraud section (which most banks do), you should speak with them directly. I suggest that you refrain from ordering a replacement credit card from this bank right away. Depending on how they handle this case and how much protection they provide to their credit card holders, you should consider getting a credit card from another bank. Geetha From: Vikas Kapoor [mailto:dl.vi...@gmail.com] Sent: 23 October 2017 18:17 To: geethas2...@gmail.com; 'Share, empower &Enrich' Subject: Re: [Ai] Fraudulent Transactions on Credit Card Hi Geetha, the bank has responded that my card is already blocked and they are in the process of issuing a fresh card. Once the transactions are reflected in my account statement, they say they'll raise the chargeback claim. Further, my bank has informed me that they have got the right to chargeback where transactions do not require OTP. Although this statement isn't very much clear to me, I hope the matter would be investigated and settled once the statement is generated ----- Original Message ----- From: Geetha Shamanna <mailto:geethas2...@gmail.com> To: 'Share, empower <mailto:ai@accessindia.inclusivehabitat.in> &Enrich' Cc: 'Vikas Kapoor' <mailto:dl.vi...@gmail.com> Sent: Monday, October 23, 2017 9:18 PM Subject: RE: [Ai] Fraudulent Transactions on Credit Card Hi Vikas, If you haven't already done so, please call the Corporation Bank's call centre and have your credit card blocked immediately. Regardless of whether the merchants have claimed the amount, your card has been used by someone, who still has your data and can use the card again for further transactions. Once this has been done, check with the call centre about the complaints procedure they follow in order to report credit card fraud, and submit the required documents. Credit cards are normally insured, and once the dispute has been resolved, you will not be asked to pay the amount. While the dispute is being dealt with, the bank should make a temporary credit to your account in order to balance the books. My Citibank credit card was used fraudulently many years ago to purchase air tickets worth Rs.25,000 in Europe. This happened when I still lived in India. The bank immediately contacted me and blocked the card. Although it took them three months to investigate the fraud, they did not charge me anything. If the Corporation Bank refuses to do its part in investigating the complaint or applying card insurance, you should cancel your card and approach the consumer court for redressal. Geetha -----Original Message----- From: Ai [mailto:ai-boun...@accessindia.inclusivehabitat.in] On Behalf Of Vikas Kapoor via Ai Sent: 23 October 2017 11:05 To: Access India Cc: Vikas Kapoor Subject: [Ai] Fraudulent Transactions on Credit Card Folks, yesterday morning, when I got up early in the morning, I was jolted to have seen as many as 8 messages in my text message inbox regarding multiple transactions having taken place using my credit card totaling nearly to Rs.35000 in smaller transactions. Most of them appeared to have taken place on netflix.com and on some other malls based in the United States. All such transactions happened within a span of just 2 minutes. Upon registering a complaint by sending a detailed mail to the head office of Corporation Bank at Mangalore, they replied back that although the transactions have taken place, the money under those transactions have not yet been claimed by the merchants. If the money is not claimed by the merchants in the next 30 days, it would automatically be nullified. However, they said that they cannot raise any claim of chargeback unless the money has been claimed. Since there are lots of bankers on this list, I just would like to know the implications of those transactions that have taken place. My contention is that when I've already brought this to their notice, shouldn't it be the duty of the staff to initiate the actions on their part? Why are they waiting for the merchants first to claim the money and once the merchants claimed, what is going to be the end result of this? Thanks. Vikas Kapoor, Mobile: (+91) 9891098137, 9013354994 Skype Id: dl_vikas -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://accessindia.inclusivehabitat.in/pipermail/ai/attachments/20171023/1f f1c416/attachment.html> Celebrating International sight day Oct. 12 and World White Cane day Oct 15 Disclaimer: 1. 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