Very tough problem and I think we've all experienced it.  For me, I've
gotten the very best feedback from users via email.  Unfortunately, that's
far and few in between but at least it's something.

--
Chris Stewart
http://chriswstewart.com

Fantasy 
Football<http://chriswstewart.com/android-applications/fantasy-football/>-
Android app for fantasy football fanatics and MFL owners
Social Updater<http://chriswstewart.com/android-applications/social-updater/>-
An easy way to send your status blast to multiple social networks



On Thu, Aug 19, 2010 at 12:37 PM, Fabrizio Giudici <
[email protected]> wrote:

>
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> On 8/19/10 18:24 , Frank Weiss wrote:
> > I wanted to add that if you really want to keep your customers
> > satisfied, a complaint is a gift. The problem in this case is
> > finding the sincere complaints.
> >
> ... and detailed complaints. Because sometimes you don't understand
> what's wrong.
>
> - --
> Fabrizio Giudici - Java Architect, Project Manager
> Tidalwave s.a.s. - "We make Java work. Everywhere."
> java.net/blog/fabriziogiudici - www.tidalwave.it/people
> [email protected]
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