On 17 August 2010 03:15, Doug <[email protected]> wrote:

> I think user retention rate is a great ingredient to add to the
> "special sauce" of a ranking algorithm because it's an indicator of
> satisfied customers.  That's something you can't derive from download
> activity.


I think of a satisfied user as one who believes the app does what it is
intended to do and does it better than any other app. Retention rate is not
a good measure for this, IMHO.

User retention rate is a measure of how useful the app is to the general
public. Rating is a measure of the quality of the app. A user may be
satisfied with an app but if its not as useful as their other apps then it
will be uninstalled as soon as space runs out.

I get the impression that the vast majority of downloads are from "curious"
users. For a niche app which is high up the rankings, many users only want
to download it to see why it's so higly ranked, They have no intention of
using the app, so it will be uninstalled pretty quickly.

For my main app, users 10 times more likely to rate pro version than free
version, and 20 times more likely to leave a comment. Free app rated 4.5
(50% active installs), paid app rated 4.9 (70% active installs, 10%
refunds).

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