How many times have I read that same complaint from a user. I'm guessing hundreds.
it's unrelated to your app. I send this to the user and it has always solved the problem: The launcher, installer and Android Market installer are part of your device manufacturer or carrier's specific Android OS version. As such, Android devices are subject to a wide variety of unusual behavior. Issues with the Android Market and launcher are controlled by your carrier, manufacturer of the device and Google. Luckily, there are a couple of things you can do that usually solve the problem: Please do the following: Turn off your device. Take out the battery. Put the battery back in. Restart your device. That should fix it. If not, try this: Uninstall our app. Reinstall our app. If this doesn't work, please try the Android Market Support: http://www.google.com/support/androidmarket/ The thing about taking the battery out may be extreme but (no joking here!) a lot of users don't know how to turn their phone off completely. Telling them to take the battery out is the surest way to make sure they're actually turning it off. It has nothing to do with the battery. -John Coryat -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
