Thanks for all your help, the user does not have root access and is
not willing to reset his phone.  Rebooting the phone also does not
help (or so he tells me). So I guess that he is simply stuck with his
current version.

Thanks again.

On Dec 5, 12:39 pm, mot12 <martin.hu...@gmail.com> wrote:
> I would agree with John that this is not worth your time as a support
> issue. But if your user has root access, I would try deleting the app
> data folder. This has worked for the issue that I addressed.
> Otherwise, factory reset :(.

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