I am in the same situation.
There seems to be no solution to the problem.

For me, if in the next few days I can not find a solution, I will not use 
more "Google Play".

It 'simply inconceivable. There should be a procedure for the recovery of 
the situation.

On Tuesday, June 19, 2012 10:05:39 PM UTC+2, Rashid wrote:
>
> Hi,
>
> We have been developing Android apps since a while now but unfortunately *we 
> lost our key store which was used to sign a previously uploaded apk*, now 
> we want to upload a new version of existing live app on Google play to do 
> so we need to sign new apk with different key store but Google Play will 
> not accept apk signed with different key store.
>
> Is there any way that we could upload new version of app with different 
> key store as we do not want to add separate new app asap for those user 
> which have already installed previous version and they deserve *to have 
> update existing app rather than purchasing brand new app again?*  
>
> Also if not possible for above statement then:
> Is there any way to get complete information of key store from previously 
> signed apk so that we could possibly get key store and use it to upload new 
> version of app? 
>
> Android Support: Please answer on this situation as there could be some 
> way to upload apk with new version and signed with new key store.
>
> Thank You
>

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