Your key store holds YOUR private key (read about PKI) so only you have it. 
 

Google:

   - never had it
   - don't want it 
   - can't recover something they never had in the first place.
   

You should think about having basic backup/restore in place before starting 
development.


On Wednesday, August 1, 2012 1:17:20 PM UTC+1, Luigi Papino wrote:
>
> I am in the same situation.
> There seems to be no solution to the problem.
>
> For me, if in the next few days I can not find a solution, I will not use 
> more "Google Play".
>
> It 'simply inconceivable. There should be a procedure for the recovery of 
> the situation.
>
> On Tuesday, June 19, 2012 10:05:39 PM UTC+2, Rashid wrote:
>>
>> Hi,
>>
>> We have been developing Android apps since a while now but unfortunately 
>> *we lost our key store which was used to sign a previously uploaded apk*, 
>> now we want to upload a new version of existing live app on Google play to 
>> do so we need to sign new apk with different key store but Google Play will 
>> not accept apk signed with different key store.
>>
>> Is there any way that we could upload new version of app with different 
>> key store as we do not want to add separate new app asap for those user 
>> which have already installed previous version and they deserve *to have 
>> update existing app rather than purchasing brand new app again?*  
>>
>> Also if not possible for above statement then:
>> Is there any way to get complete information of key store from previously 
>> signed apk so that we could possibly get key store and use it to upload new 
>> version of app? 
>>
>> Android Support: Please answer on this situation as there could be some 
>> way to upload apk with new version and signed with new key store.
>>
>> Thank You
>>
>

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