On Thu, Aug 16, 2012 at 1:09 PM, Kostya Vasilyev <[email protected]> wrote:
> 2012/8/16 Ian Ni-Lewis <[email protected]> > >> Who did you contact at Google? > > > I don't personally know anyone at Google, and not sure if Google employees > with G+ accounts would appreciate a random person trying to contact them. > > I wasn't suggesting that. My question was how you had tried to contact Google. I assume that contacting android-developers@ wasn't your first attempt at raising the issue. If it was, I'd suggest a different strategy in the future. No one who frequents this list has access to the Google Play servers. > Sending support requests via Market support links has been almost useless > in my experience. > The form at http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing is monitored and they are currently turning all issues around within a couple of days. You should also keep an eye on the Known Issues page. > > >> You won't find any answers to Google Play account issues on the android-* >> forums. > > > That's funny. > > Google employees including yourself keep saying that, but shouldn't > someone monitor this list for Market issues, since they do come up > regularly? > I realize it's frustrating, but you have to keep in mind that this list isn't a support forum. And it's definitely not a support forum for Google Play issues, because most Play Store issues are specific to a single developer and resolving those issues often requires obtaining sensitive information. The right way to seek help from the Play Store team is to use the support form I linked earlier. You might also want to keep in mind that this is not a "monitored" list in the sense that it's someone's job to read and respond to posts. The engineers who read this list are doing so out of the goodness of their hearts, in their spare time. There are people whose job it is to answer Android engineering questions. They hang out on Stack Overflow, because they feel like they're able to be more effective and efficient using Stack Overflow. > > One such place used to be the Market help forums, however, last August > developers were asked to stop posting there. > > I don't know all of the reasons for that policy change, but there are two good reasons I can think of: - Help forums don't offer a good way of tracking or enforcing turnaround times. The form I linked earlier feeds into a support queue tool that generates stats on how many tickets have been handled and what the response time is. - As I mentioned earlier, a large number of Google Play issues tend to be sensitive or private in nature, so a forum isn't necessarily the best way to answer them. Thanks Ian > Thanks, > -- K > > > >> >> >> On Thursday, August 16, 2012 1:36:59 AM UTC-7, Kostya Vasilyev wrote: >> >>> Thanks for responding. >>> >>> I guess the failure rate is pretty low for this to be treated as a >>> priority issue, although for those customers who are unlucky to run into >>> this, the failure rate is exactly 100%. >>> >>> At least now I know I'm not hallucinating. >>> >>> -- K >>> >>> 2012/8/16 Pent <[email protected]> >>> >>>> My app only required a single positive response and then would never >>>> query again. I had a few people every day with OK orders who couldn't >>>> validate, starting around May I guess, as you say. I don't know what >>>> the cause was. >>>> >>>> The only thing that helped was uninstall-reinstall. >>>> >>>> After giving Google a few months to fix it I gave up and removed the >>>> LVL, I was just too embarrassed to ask brand new customers to >>>> uninstall-reinstall anymore. >>>> >>>> Ideally the situation would have been: >>>> >>>> - see problem >>>> - investigate >>>> - report as much details as possible to Google >>>> - wait for fix >>>> >>>> But since they don't respond to any messages about Market I didn't see >>>> the point of wasting my time and increasing my blood pressure. >>>> >>>> Pent >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "Android Developers" group. >>>> To post to this group, send email to android-d...@**googlegroups.com >>>> >>>> To unsubscribe from this group, send email to >>>> android-developers+**[email protected] >>>> For more options, visit this group at >>>> http://groups.google.com/**group/android-developers?hl=en<http://groups.google.com/group/android-developers?hl=en> >>>> >>> >>> -- >> You received this message because you are subscribed to the Google >> Groups "Android Developers" group. >> To post to this group, send email to [email protected] >> >> To unsubscribe from this group, send email to >> [email protected] >> For more options, visit this group at >> http://groups.google.com/group/android-developers?hl=en >> > > -- > You received this message because you are subscribed to the Google > Groups "Android Developers" group. > To post to this group, send email to [email protected] > > To unsubscribe from this group, send email to > [email protected] > For more options, visit this group at > http://groups.google.com/group/android-developers?hl=en > -- Ian Ni-Lewis Developer Advocate Android Developer Relations -- You received this message because you are subscribed to the Google Groups "Android Developers" group. 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