On Wed, Aug 21, 2013 at 6:09 PM, Nathan <[email protected]> wrote:
> What have you done and how well has it worked? I have a help section on my site, with subpages corresponding to each major feature in the app. Each activity also has its own page. In the app, I have a utility class that adds a menu option to each activity that links to its help page. Nothing fancy at all. It's there if the user wants it but does take pressing the menu the button to find. I've had big ideas for an interactive help system that actually shows the user what they're supposed to do, and how to do it, along with a feature that would track what the user has or hasn't accessed and would to lead them to find it, but that's on the farthest back burner I have. I suspect that for most developers, "help" falls firmly into the "i have better and more interesting things to do" category, which may explain the tepid response to your question. As for how well it's worked, I haven't really taken the time to gauge that. Analytics show the help button only being pressed a handful of times a day, on average, but I don't get a ton of support request with "how do I do X" type questions, so I guess it's working well enough. ------------------------------------------------------------------------------------------------- TreKing <http://sites.google.com/site/rezmobileapps/treking> - Chicago transit tracking app for Android-powered devices -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en --- You received this message because you are subscribed to the Google Groups "Android Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
