On Thu, Aug 22, 2013 at 5:26 PM, Nathan <[email protected]> wrote:

> On Thursday, August 22, 2013 12:57:08 PM UTC-7, TreKing wrote:
>
>>
>> On Wed, Aug 21, 2013 at 6:09 PM, Nathan <[email protected]> wrote:
>>
>>> What have you done and how well has it worked?
>>
>>
>> I have a help section on my site, with subpages corresponding to each
>> major feature in the app. Each activity also has its own page. In the app,
>> I have a utility class that adds a menu option to each activity that links
>> to its help page.
>>
>
> In a fullscreen webview or the browser?
>

Full screen webview. I wanted it to still feel like it was part of the app
and control the URL and title display.


> Nothing fancy at all. It's there if the user wants it but does take
>> pressing the menu the button to find.
>>
>
> I've had questions that indicate, after months of use, certain users have
> never found the menu button.
>

My latest 1-star
review<https://play.google.com/store/apps/details?id=rez.mobile&reviewId=Z3A6QU9xcFRPRzk5ODliTjBOdER6YnF0SlV4cTdnakoyemZWTXc3Yng1YWZWSXJ0dG51ODFqWXJtTW8tcXBlanp1clJmdVo4eklCWkhhY1FUb0ZNVDZwU3c>is
exactly that. I can't wait to get around to bringing my app out of the
stone age getting rid of it (another one of the priorities that's
significantly higher than improving the help system).


> I've had big ideas for an interactive help system that actually shows the
>> user what they're supposed to do, and how to do it, along with a feature
>> that would track what the user has or hasn't accessed and would to lead
>> them to find it, but that's on the farthest back burner I have.
>>
>
> That's my dream too, and it keeps popping up because, well, I am not
> convinced that it is not overkill.
>

I agree. I think a well-done help system would be pretty sweet. It has that
"bells and whistles" feel that indicates a high level of polish, which I
think most users would appreciate. Plus, if it can keep the idiots away
from rating your app for nonsense, then it's worth its weight in gold :-)

-------------------------------------------------------------------------------------------------
TreKing <http://sites.google.com/site/rezmobileapps/treking> - Chicago
transit tracking app for Android-powered devices

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