Ask the users to reinstall. This always works - for hanging downloads, hanging installs, crashes on startup. I don't know if a re-install equals uninstall, cancel, install though - because if it does, you might quickly start losing money because of the chargeback feeds, especially if your app is less than $3, which is the chargeback fee.
On Sun, Feb 22, 2009 at 9:49 PM, John Lauricella <[email protected]> wrote: > I have at least one complaint from purchasers of my app that when they try > to download an upgrade it just spins and spins and nothing happens. They > said they even tried taking out the battery, etc, so they are trying > everything they can think of... > Why is this happening?? > How can I help them? > It is frustrating.... > My app is now NOT copy protected, but it was at first. Can there be a > problem with upgrading from a copy protected to a non-copy protected app?? > > I am losing money on this already, and customers are obviously not happy. > ANY COMMENT on this will help. > Thanks, > JL > > ________________________________ > Access your email online and on the go with Windows Live Hotmail. Sign up > today. > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
