As I read his email he's been actually charged and doesn't have a pending auth.
Al. Stoyan Damov wrote: > FWIW I found it: > > http://checkout.google.com/support/bin/answer.py?answer=99752 > > ... > Locate Refund > When the seller refunds your order, your Google Checkout account > should reflect this change immediately. Cancelled orders are > automatically refunded. To locate an expected refund, review our > step-by-step refund troubleshooting guide. > > Verify the refund has been finalized in your Google Checkout account. > <BOLD>You may still notice a pending authorization on your > credit/debit card, which will expire from your account in 1 to 14 > business days</BOLD>. Contact your bank for details." > > Cheers > > On Mon, Feb 23, 2009 at 5:43 PM, Stoyan Damov <[email protected]> wrote: > >> Now I have to play a support person for Google Checkout too. >> I've got a customer who later cancelled his order and I got this >> message (via Google Checkout) from him a few minutes ago: >> >> "Hello ..., >> <John Doe> has sent you the following message: >> >> Question regarding order #234230...: >> I requested a refund on this order and according to the status, my >> card shouldn't be charged. But on my bank account today it shows I was >> charged. Please have this fixed ASAP, Thank you. >> >> Order Details - <date time> >> Google Order #<...> >> Shipping Status Qty Item Price >> Cancelled Items 1 <software..> $<price> >> Tax (<state>) : $0.00 >> Total : $<price> >> Order cancelled - Your card was not charged" >> >> Does anybody know the link to Google Checkout help which explains why >> Google doesn't charge immediately (besides the 24/48 hour period) to >> allow the user to buy multiple items but charge him once to save on >> transaction fees, and presumably does that for cancelled orders. I'm >> pretty sure I read about this but my I'm extremely tired and can't >> find it. >> >> Thanks! >> Stoyan >> >> > > > > -- ====== Funky Android Limited is registered in England & Wales with the company number 6741909. The registered head office is Kemp House, 152-160 City Road, London, EC1V 2NX, UK. The views expressed in this email are those of the author and not necessarily those of Funky Android Limited, it's associates, or it's subsidiaries. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
