That was my guess, thanks Inder. On Tue, Feb 24, 2009 at 12:58 AM, Inderjeet Singh <[email protected]> wrote: > Sometimes users confuse an authorization with an actual charge. I know I > have in the past. > Probably, the best way for you is to direct the user to Google Checkout > customer support and have it be figured out. > > Inder > > > On Mon, Feb 23, 2009 at 7:54 AM, Stoyan Damov <[email protected]> > wrote: >> >> Al, I see you're developing a sense of humor :) That's what happens to >> me these days - at first I was extremely annoyed, then I started >> laughing at the Market/Google checkout WTFs, I'm now about to either >> go nuts or pull out my app out of the Market and wait (on slideme, and >> andappstore) for better times... >> >> Cheers >> >> On Mon, Feb 23, 2009 at 5:48 PM, Al Sutton <[email protected]> wrote: >> > >> > It sounds very much like google charged him when they shouldn't have >> > (maybe the refund button has a bug :)), I would respond saying "Google >> > handle all payments for the application, please contact them for >> > assistance as I am unable to control what gets charged to your bank >> > account" because there is honestly very little you can do without >> > risking him getting multiple refunds if Google sort the mess out. >> > >> > Al. >> > - Show quoted text - >> > Stoyan Damov wrote: >> >> Now I have to play a support person for Google Checkout too. >> >> I've got a customer who later cancelled his order and I got this >> >> message (via Google Checkout) from him a few minutes ago: >> >> >> >> "Hello ..., >> >> <John Doe> has sent you the following message: >> >> >> >> Question regarding order #234230...: >> >> I requested a refund on this order and according to the status, my >> >> card shouldn't be charged. But on my bank account today it shows I was >> >> charged. Please have this fixed ASAP, Thank you. >> >> >> >> Order Details - <date time> >> >> Google Order #<...> >> >> Shipping Status Qty Item Price >> >> Cancelled Items 1 <software..> $<price> >> >> Tax (<state>) : $0.00 >> >> Total : $<price> >> >> Order cancelled - Your card was not charged" >> >> >> >> Does anybody know the link to Google Checkout help which explains why >> >> Google doesn't charge immediately (besides the 24/48 hour period) to >> >> allow the user to buy multiple items but charge him once to save on >> >> transaction fees, and presumably does that for cancelled orders. I'm >> >> pretty sure I read about this but my I'm extremely tired and can't >> >> find it. >> >> >> >> Thanks! >> >> Stoyan >> >> >> >> > >> >> >> > >> > >> > -- >> > ====== >> > Funky Android Limited is registered in England & Wales with the >> > company number 6741909. The registered head office is Kemp House, >> > 152-160 City Road, London, EC1V 2NX, UK. >> > >> > The views expressed in this email are those of the author and not >> > necessarily those of Funky Android Limited, it's associates, or it's >> > subsidiaries. >> > >> > >> > > >> > >> >> > > > > >
--~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
