I think there are two camps in the Android world at the moment; those who can laugh at the problems, and those who are crying because of the effect it's had on them and their apps, I'm trying to stay in the former :)
Al. Stoyan Damov wrote: > Al, I see you're developing a sense of humor :) That's what happens to > me these days - at first I was extremely annoyed, then I started > laughing at the Market/Google checkout WTFs, I'm now about to either > go nuts or pull out my app out of the Market and wait (on slideme, and > andappstore) for better times... > > Cheers > > On Mon, Feb 23, 2009 at 5:48 PM, Al Sutton <[email protected]> wrote: > >> It sounds very much like google charged him when they shouldn't have >> (maybe the refund button has a bug :)), I would respond saying "Google >> handle all payments for the application, please contact them for >> assistance as I am unable to control what gets charged to your bank >> account" because there is honestly very little you can do without >> risking him getting multiple refunds if Google sort the mess out. >> >> Al. >> - Show quoted text - >> Stoyan Damov wrote: >> >>> Now I have to play a support person for Google Checkout too. >>> I've got a customer who later cancelled his order and I got this >>> message (via Google Checkout) from him a few minutes ago: >>> >>> "Hello ..., >>> <John Doe> has sent you the following message: >>> >>> Question regarding order #234230...: >>> I requested a refund on this order and according to the status, my >>> card shouldn't be charged. But on my bank account today it shows I was >>> charged. Please have this fixed ASAP, Thank you. >>> >>> Order Details - <date time> >>> Google Order #<...> >>> Shipping Status Qty Item Price >>> Cancelled Items 1 <software..> $<price> >>> Tax (<state>) : $0.00 >>> Total : $<price> >>> Order cancelled - Your card was not charged" >>> >>> Does anybody know the link to Google Checkout help which explains why >>> Google doesn't charge immediately (besides the 24/48 hour period) to >>> allow the user to buy multiple items but charge him once to save on >>> transaction fees, and presumably does that for cancelled orders. I'm >>> pretty sure I read about this but my I'm extremely tired and can't >>> find it. >>> >>> Thanks! >>> Stoyan >>> >>> >> -- >> ====== >> Funky Android Limited is registered in England & Wales with the >> company number 6741909. The registered head office is Kemp House, >> 152-160 City Road, London, EC1V 2NX, UK. >> >> The views expressed in this email are those of the author and not >> necessarily those of Funky Android Limited, it's associates, or it's >> subsidiaries. >> >> >> > > > > -- ====== Funky Android Limited is registered in England & Wales with the company number 6741909. The registered head office is Kemp House, 152-160 City Road, London, EC1V 2NX, UK. The views expressed in this email are those of the author and not necessarily those of Funky Android Limited, it's associates, or it's subsidiaries. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
