On Oct 29, 12:58 pm, Dianne Hackborn <hack...@android.com> wrote: > If this is only happening on Hero, it needs to be reported to HTC, not as a > generic platform bug.
I reported the issue to HTC and they said they couldn't reproduce it, didn't ask me a firmware version or anything. See their response below. So Diane is saying this is not a generic Android platform bug because it's only on HTC Heros, and then HTC is denying the bug exists even though many people in this very thread say they are experiencing it and can reproduce it. This really pisses me off. Whose bug is this? How is it ever going to get fixed? I guess I'm going back to Apple/iPhone development. If this is how "open" Android development works, I'm out. Dear Greg Donald, The HTC Customer Service Representative that has been handling your message would like to know if your question has been successfully answered. You can reply to or close your question by visiting: http://ContactUs.htc.com/wFrmMailLogin.aspx Ticket Number : [ 09USCW44ENA001067 ] If you do not respond to or close your question within 15 days, it will be closed automatically. Sincerely, HTC We are unable to receive replies to this email account. Please visit us at www.htc.com if you have any questions or need further assistance. New Response From [ Alvin (NA Team) ] Greg, Thank you for taking the time to contact HTC America Technical Support via E-Mail with your inquiry about a reported bug on code.google.com. My name is A.J. and I will be happy to assist you today. First, let me apologize for the extreme delay in response to your original inquiry. HTC has recently released a plethora of new devices in several markets as well as software updates for several of our current models. The response to these devices and OS updates has been overwhelming but we are working diligently to provide the best support possible for our customers. Thank you for your patience. I have tested this on 2 of our Sprint HTC Heroes and one European model. I was unable to replicate the issue on any of the device. HTC does not offer any technical assistance for the Android Market or applications downloaded from the market. I suggest you contact the individual vendors for support or Google. I apologize for any inconvenience this may cause you. Greg, if you have any future questions about your device please feel free to visit www.htc.com and send us another e-mail. You may also enjoy www.htcwiki.com, our customer-based forum, which has a plethora of information on HTC devices. I would also like to invite you to participate in a customer satisfaction survey located at http://survey.htc.com/worldwide/. I hope you have a great day! HTC America Technical Support A.J. Customer Information Name Greg Donald Telephone 615-838-7503 Email Address gdon...@gmail.com Country United States Inquiry Information Inquiry Type Technical Support Inquiry Description Please see the bug report here: http://code.google.com/p/android/issues/detail?id=4419 Issue Date & Time 2009/11/04 02:38 -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
